Summary
Overview
Work History
Education
Skills
Timeline
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Auswah Khan

Whitby,ON

Summary

Customer Support Specialist with a proven background in delivering high-quality customer care and building long-term client relationships. Experienced in resolving complex issues, managing multiple accounts, and providing solutions with empathy and professionalism. Strong communicator skilled in active listening, problem-solving, and maintaining organized systems to ensure positive customer experiences.

Overview

9
9
years of professional experience

Work History

Account Executive

Imperial Dade
04.2021 - Current
  • Delivered consistent, high-level customer support to pharmaceutical, cosmetic, industrial, and food/beverage clients across the GTA
  • Acted as the primary point of contact for client inquiries, ensuring timely issue resolution and maintaining strong customer satisfaction
  • Managed multiple ongoing customer projects, coordinating with design, marketing, and operations teams
  • Conducted client care visits and maintained open communication to build trust and long-term partnerships
  • Maintained accurate customer records and activity in Salesforce CRM

Account Executive

Moore Packaging Corporation
08.2019 - 03.2021
  • Provided dedicated account support by identifying customer needs and presenting tailored solutions
  • Supported customers through the full project lifecycle, from concept to final delivery
  • Maintained strong follow-up and relationship management to ensure client satisfaction and retention
  • Collaborated cross-functionally to resolve client issues and deliver effective solutions

Customer Care Specialist

Calibre Inc.
08.2016 - 08.2019
  • Served as the primary contact for distributors, manufacturers, and end-users in the GTA
  • Ensured excellent customer support by resolving concerns, managing escalations, and offering proactive solutions
  • Improved customer satisfaction through regular check-ins, product education, and responsive communication
  • Built long-term customer relationships resulting in repeat business and referrals

Education

Bachelor of Technology - Electronics Engineering

RCC Institute of Technology
Concord, ON
04-2016

Skills

  • Customer Service & Relationship Management
  • Active Listening & Clear Communication
  • Problem-Solving & Conflict Resolution
  • Data Entry & CRM (Salesforce)
  • Time Management & Organization
  • Project Coordination
  • Technical Support & Troubleshooting

Timeline

Account Executive

Imperial Dade
04.2021 - Current

Account Executive

Moore Packaging Corporation
08.2019 - 03.2021

Customer Care Specialist

Calibre Inc.
08.2016 - 08.2019

Bachelor of Technology - Electronics Engineering

RCC Institute of Technology

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Auswah Khan