Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Volunteer Experience
Hobbies
Timeline
BusinessAnalyst
Austin Hayes

Austin Hayes

Summary

A strong leader and problem-solver dedicated to contribute to a professional team to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Territory Development Manager

Grill Hero Inc.
Ottawa, Ontario
02.2024 - 09.2024
  • Interviewed, hired/fired and trained a diverse team of 9+
  • Efficiently managed, delegated tasks and lead that team throughout operations
  • Faced and adequately problem-solved complex customer complaint issues daily
  • Reached quotas and goals surrounding territory revenue, operations cost, customer-relation management, and supply inventory
  • Developed strong relationships with key decision-makers to facilitate successful operations throughout the season

Sales/Cleaner

Grill Hero Inc.
05.2023 - 09.2023
  • Learned how to deal with unhappy customers effectively
  • Cleaned, inspected and repaired residential and commercial barbecues at different locations
  • Developed excellent customer service skills
  • Followed proper safety regulations when cleaning
  • Developed skills in upselling products

Assistant Head Camp Counsellor

Winners Day Camps
06.2022 - 09.2022
  • Helped children ages 7-14 accomplish tasks, gain confidence, social skills and accountability skills
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Maximized teamwork and collaboration with fellow colleagues to ensure efficient goal achievement
  • Worked with children of varying age, interest, skill, and developmental levels.

Education

Bachelor of Commerce - Finance + Business Technology Management

Concordia University
Montreal, QC
05.2026

Skills

  • Critical Thinker
  • Problem-Solver
  • Employee Training and Development
  • Goal-Oriented
  • KPI Monitoring
  • Employee Supervision
  • Staff Motivation
  • Outgoing
  • Resourcefulness
  • Team Player
  • Collaborator
  • Customer Service

Accomplishments

2nd Place in Sprott Case Study - February 2022

My team and I were awarded 2nd place out of all the Ottawa Catholic School Board schools in a case cracking study related to international business. We received a near perfect score of 68/70 on the assignment.


Dr. Cripps Scholarship Award - June 2022

A $500 scholarship awarded to a student who demonstrates leadership, athleticism, academic achievement, and perseverance. Awarded by the teachers and counsel to a student of their choosing.


Coach's Award Volleyball Team - June 2022

I was awarded the coaches award for my volleyball team. It's awarded to the player who best demonstrates leadership skills, dedication, and who best represents the team as a whole.


Referee of the Year - March 2022

I was awarded the referee of the year by my superiors. It's awarded to the most hard working individual that is dedicated to bettering the game for coaches, players and fans alike.

Languages

English
Native or Bilingual
French
Full Professional
Portuguese
Elementary

Volunteer Experience

Penny Drops @ Concordia, Montreal QC – VP of University Relations

May 2024 to PRESENT

  • Developed and maintained strategic partnerships with Concordia, and surrounding colleges, to promote the organization’s mission and programs
  • Collaborated with the marketing team to create targeted campaigns that increased awareness and participation among university students
  • Organized and led campus outreach initiatives, such as workshops, seminars, and guest lectures, to engage students and faculty in finance-related topics


Community Bible Church, Ottawa ON – Camp Counsellor

July 2020 to August 2020

  • Led and supervised groups of 10-15 children, ages 7-14, in a variety of camp programs, including recreational activities, arts and crafts, and outdoor education
  • Ensured the safety and well-being of all participants by maintaining a vigilant presence and effectively managing behavioral issues and conflicts

Hobbies

  • Hockey
  • Triathlon training
  • Golfing
  • Reading non-fiction
  • Digital creation (video making, marketing advertisements, sports team social media running)

Timeline

Territory Development Manager

Grill Hero Inc.
02.2024 - 09.2024

Sales/Cleaner

Grill Hero Inc.
05.2023 - 09.2023

Assistant Head Camp Counsellor

Winners Day Camps
06.2022 - 09.2022

Bachelor of Commerce - Finance + Business Technology Management

Concordia University

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Austin Hayes