Austine Ekene Ituwe
Saskatoon,SK
Summary
I'm tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Also skilled in identifying opportunities for technological enhancements that provides effective solutions. Adept at leveraging new tools to solve problems that enhances productivity and drive technological advancements.
Overview
23
23
years of professional experience
Work History
Customer Experience Manager
IHS Towers Nigeria Limited
01.2022 - Current
- Manage customer complaints, provided appropriate solutions or alternatives within appropriate timeframes and followed up to achieve speedy resolution.
- Organized monthly governance and continuous improvement plan to close the loop.
- Ensure a quarterly workshops for continuous skill development among team members.
- Promote a culture of excellence in customer service delivery.
- Cultivated a supportive team environment that encouraged open communication, collaboration for continuous exceptional performance outcomes.
- Streamlined internal processes for more efficient issue resolution.
- Reducing overall escalation while maintaining high-quality service levels.
Telecommunications Service Manager
IHS Towers Nigeria Limited
02.2020 - 01.2022
- Constantly liaising with customers representative to identify issues and provide excellent service delivery.
- Speedy resolution of customer’s escalations and ensures efficient telecommunications system operations.
- Analyze and evaluate telecom operation Performance (PA) and give recommendation for better customer experience to operations.
- Direct and control operations to focus on meeting client service-level agreement (SLA) satisfaction.
- Setup and manage monthly governance meetings with high level management staff from both external and internal customer to ensure efficient network availability.
- Drafts power point presentation for monthly governance with customer and other relevant issue.
- Managed customer support technical engineers team.
Senior Electrical Engineering Technician
S.C Johnson & Son Nigeria Limited
03.2014 - 07.2018
- Established and coordinated sub-contracting and outsourcing requirements for machining and processes to overcome in-house production issues.
- Supervise electrical installation, maintenance of electrical equipment and systems in the company
- Increased safety compliance by conducting thorough inspections of electrical systems and implementing necessary upgrades or repairs.
- Supervise inspection, testing and evaluation of all incoming electrical equipment and ensures conformity with specifications and standards
- Used information in technical diagrams, schematics, and manuals to understand operations and time-base maintenance.
- Calibrate and aerosol line machine operators for support during manufacturing operation
- Develop Lock-out and target- out procedure on electrical equipment
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Performed regular inspections of facilities to assess the condition of electrical systems and recommend necessary upgrades or maintenance activities.
Manufacturing Engineer
S.C Johnson & Son Nigeria Limited
01.2002 - 03.2014
- Contributed to achieving safety targets by proactively addressing potential hazards and promoting a strong safety culture throughout the facility.
- Optimized assembly line layouts to maximize productivity and improve overall workflow efficiency.
- Conducted root cause analysis on defective products, leading to targeted improvements in manufacturing processes.
- Drive the implementation of 5s on aerosol production line.
- Assisted in supplier selection and evaluation processes, contributing to improved supply chain performance.
- Mitigated supplier risk through investigation and sourcing of qualified suppliers and on-site evaluations of processes and capacities.
- Self-motivated, with a strong sense of personal responsibility.
- Drive industrial health and enhance safety culture across the production floor.
- Drive team to identify and report fire hazards and unsafe act around operations.
- Drive focus improvement ideas to effective operations activities.
- Manage inventory levels to optimum production
- Identify human resource, skill and develop training programs.
- Effective delegation and collaboration across other sections for support.
- Reviewed products for compliance with Design for Manufacturing (DFM) requirements.
Education
Master of Science - Information Technology
Ladoke Akintola University of Technology
Ogbomosho, Oyo State07.2014
Higher National Diploma - Electrical / Electronic (Telecom Option)
Lagos State Polytechnic
Lagos State, Lagos State06.2013
Skills
- Troubleshooting
- Strategic Planning and Alignment
- Creative and Innovative
- Corporate Communication
- Product Lifecycle Management
- Voice of Customer Analysis
- Project Management
- Cross-Functional Collaboration
Timeline
Customer Experience Manager
IHS Towers Nigeria Limited
01.2022 - Current
Telecommunications Service Manager
IHS Towers Nigeria Limited
02.2020 - 01.2022
Senior Electrical Engineering Technician
S.C Johnson & Son Nigeria Limited
03.2014 - 07.2018
Manufacturing Engineer
S.C Johnson & Son Nigeria Limited
01.2002 - 03.2014
Master of Science - Information Technology
Ladoke Akintola University of Technology
Higher National Diploma - Electrical / Electronic (Telecom Option)
Lagos State Polytechnic
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