Austin D Rogers
San Pedro
Summary
Motivated and people-focused professional with extensive experience in service-oriented environments, including operations at Los Angeles International Airport (LAX) and leadership at Trader Joe’s. Skilled at team management, crisis response, and delivering compassionate support in high-pressure settings. Currently pursuing a Business Administration certification and additional nonprofit leadership training to enhance operational and program management expertise.
Overview
10
10
years of professional experience
Work History
Supervisor
Trader Joe’s
Los Angeles, CA
01.2022 - Current
- Lead a team of employees in a high-volume, customer-focused retail environment, ensuring smooth daily operations and high service quality.
- Train and mentor staff to consistently meet organizational standards for safety, service, and operational excellence.
- Manage scheduling, performance feedback, and conflict resolution, building a positive and efficient team culture.
- Utilize data insights (sales, productivity, and customer feedback) to inform decisions and improve store performance.
- Adapt quickly to evolving policies and challenges while maintaining a collaborative, mission-driven approach.
Guest Experience Member (GEM)
Los Angeles International Airport (LAX)
Los Angeles, CA
01.2016 - 01.2022
- Coordinated with Customs, Immigration Officers, and Refugee Workers to support smooth and compliant passenger processing.
- Worked both independently and as part of a team to manage passenger flow across high-traffic terminals, including areas under construction.
- Assisted travelers with immigration paperwork, language barriers, and directional guidance throughout the airport.
- De-escalated tense situations and provided compassionate support to distressed or irate visitors.
- Responded to critical and emergency situations, maintaining professionalism and empathy during incidents, including medical or fatal events on airport property.
Education
Certificate - Business Administration
Los Angeles Harbor College
Certificate - Nonprofit Essentials
NonprofitReady.org
Certificate - Leadership
NonprofitReady.org
Skills
- Program & Team Management
- Crisis & Emergency Response
- Coordination & Collaboration
- Client-Centered Service Delivery
- Conflict Resolution & De-escalation
- Attention to Detail & Compliance
- Operational Efficiency & Leadership
- Cultural Sensitivity & Compassion
- Experience in handling emergency and high-stress situations with calm professionalism
- Strong analytical, organizational, and problem-solving skills
- Compassionate and culturally aware approach to working with diverse and vulnerable populations
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and collaborative tools
- Schedule development
Community Engagement
- Aspiring nonprofit founder focused on outreach and community transformation.
- Actively pursuing roles in program management to build real-world impact.
Timeline
Supervisor
Trader Joe’s
01.2022 - Current
Guest Experience Member (GEM)
Los Angeles International Airport (LAX)
01.2016 - 01.2022
Certificate - Nonprofit Essentials
NonprofitReady.org
Certificate - Leadership
NonprofitReady.org
Certificate - Business Administration
Los Angeles Harbor College