Austin D Rogers
San Pedro
Summary
Motivated and people-focused professional with extensive experience in service-oriented environments, including operations at Los Angeles International Airport (LAX) and leadership at Trader Joe’s. Skilled at team management, crisis response, and delivering compassionate support in high-pressure settings. Currently pursuing a Business Administration certification and additional nonprofit leadership training to enhance operational and program management expertise.
Overview
10
10
years of professional experience
Work History
Supervisor
Trader Joe’s
01.2022 - Current
- Lead a team of employees in a high-volume, customer-focused retail environment, ensuring smooth daily operations and high service quality.
- Train and mentor staff to consistently meet organizational standards for safety, service, and operational excellence.
- Manage scheduling, performance feedback, and conflict resolution, building a positive and efficient team culture.
- Utilize data insights (sales, productivity, and customer feedback) to inform decisions and improve store performance.
- Adapt quickly to evolving policies and challenges while maintaining a collaborative, mission-driven approach.
Guest Experience Member (GEM)
Los Angeles International Airport (LAX)
01.2016 - 01.2022
- Coordinated with Customs, Immigration Officers, and Refugee Workers to support smooth and compliant passenger processing.
- Worked both independently and as part of a team to manage passenger flow across high-traffic terminals, including areas under construction.
- Assisted travelers with immigration paperwork, language barriers, and directional guidance throughout the airport.
- De-escalated tense situations and provided compassionate support to distressed or irate visitors.
- Responded to critical and emergency situations, maintaining professionalism and empathy during incidents, including medical or fatal events on airport property.
Education
Certificate - Business Administration
Los Angeles Harbor College
Certificate - Nonprofit Essentials
NonprofitReady.org
Certificate - Leadership
NonprofitReady.org
Skills
- Program & Team Management
- Crisis & Emergency Response
- Coordination & Collaboration
- Client-Centered Service Delivery
- Conflict Resolution & De-escalation
- Attention to Detail & Compliance
- Operational Efficiency & Leadership
- Cultural Sensitivity & Compassion
- Experience in handling emergency and high-stress situations with calm professionalism
- Strong analytical, organizational, and problem-solving skills
- Compassionate and culturally aware approach to working with diverse and vulnerable populations
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and collaborative tools
- Schedule development
Community Engagement
- Aspiring nonprofit founder focused on outreach and community transformation.
- Actively pursuing roles in program management to build real-world impact.
Timeline
Supervisor
Trader Joe’s
01.2022 - Current
Guest Experience Member (GEM)
Los Angeles International Airport (LAX)
01.2016 - 01.2022
Certificate - Nonprofit Essentials
NonprofitReady.org
Certificate - Leadership
NonprofitReady.org
Certificate - Business Administration
Los Angeles Harbor College
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