Austina Gill
Brampton,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
1
1
year of professional experience
Work History
Security Officer
Paladin
01.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Interacted assertively but non-confrontationally with personnel and general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Customer Service Representative
Burger King
01.2023 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
High School Diploma -
George Brown College
Toronto, ON01.2023
Bachelor of Science - Culinary Arts
DAV High School
Punjab, India01.2021
Bachelor of Science -
St Francis School
Punjab , India01.2019
Skills
- Arrest Procedures
- Electronic Surveillance
- Visitor Tracking
- Document Management
- Personnel Screening
- Investigation Documentation
- Staff Management
- Threat Management
Languages
English
Full Professional
Timeline
Security Officer
Paladin
01.2023 - 10.2023
Customer Service Representative
Burger King
01.2023 - 05.2023
High School Diploma -
George Brown College
Bachelor of Science - Culinary Arts
DAV High School
Bachelor of Science -
St Francis School
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