Summary
Overview
Work History
Education
Skills
Relevant Knowledge And Additional Qualifications
Languages
Certification
Timeline
Generic

Austin Wuori

Cambridge,Canada

Summary

Dedicated and detail-oriented professional with extensive experience in customer service, security, and warehouse operations. Proven ability to enforce policies, resolve conflicts, and provide exceptional service in high-pressure environments. Adept at working with diverse populations, maintaining composure in challenging situations, and ensuring compliance with rules and regulations. Strong problem-solving, communication, and leadership skills with a commitment to maintaining a safe and organized environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead & Safety Coordinator

Green Metals Canada
10.2020 - Current
  • Enforced workplace policies and procedures while ensuring compliance with safety regulations
  • Monitored team performance, delegated tasks, and optimized productivity to meet organizational goals
  • Worked within the Safety Department, ensuring compliance with workplace safety standards and conducting safety training for employees
  • Conducted Workplace Hazardous Materials Information System (WHMIS) safety training and implemented safe work procedures to minimize workplace hazards
  • Operated and maintained warehouse machinery, ensuring efficient workflow and compliance with safety protocols
  • Maintained accurate documentation and reports regarding team performance, safety incidents, and workflow improvements
  • Trained and mentored team members to improve efficiency and adherence to company policies
  • Fostered a positive and safe working environment by resolving conflicts and ensuring smooth operations

Warehouse Laborer / Temp Employee Lead / Trainer

Jand Industries
09.2019 - 10.2020
  • Directed warehouse operations, ensuring compliance with safety regulations and organizational policies
  • Led training sessions for new hires, improving overall efficiency and adherence to company standards
  • Maintained accurate records of inventory, shipments, and warehouse activities
  • Operated warehouse tools and equipment safely to transport materials and organize storage areas
  • Communicated with management to streamline processes and resolve operational challenges

Customer Service Representative

Walmart
05.2017 - 06.2019
  • Provided high-quality customer service by addressing complaints and resolving issues professionally and efficiently
  • Assisted customers with inquiries, transactions, and product recommendations
  • Ensured compliance with company policies and quality standards to enhance customer satisfaction
  • Mentored and trained new employees on store procedures, fostering a collaborative work environment
  • Maintained a high level of professionalism and tact when handling sensitive customer concerns

Education

High School Diploma -

Huntsville High School
Huntsville, ON
09.2017

Skills

  • Customer Service & Conflict Resolution – Skilled in addressing customer concerns and resolving disputes professionally
  • Security & Compliance Enforcement – Experienced in enforcing workplace policies, safety regulations, and legal compliance
  • Investigative & Analytical Skills – Ability to assess situations, gather relevant information, and implement solutions effectively
  • Team Leadership & Employee Training – Proven ability to train, mentor, and lead teams for optimal performance
  • Safety & WHMIS Compliance – Knowledge of Workplace Hazardous Materials Information System (WHMIS) and workplace safety procedures
  • Team Management & Coordination – Skilled in supervising, motivating, and organizing teams to enhance productivity

Relevant Knowledge And Additional Qualifications

  • Strong understanding of Ontario Human Rights Code, Trespass to Property Act, Criminal Code, Provincial Offences Act, and other applicable legislation.
  • Experienced in issuing reports, handling security-related incidents, and enforcing company policies.
  • Adept at handling difficult situations with diplomacy and ensuring compliance with workplace and public regulations.
  • Able to work effectively in a team environment while making independent decisions under pressure.
  • Proficient in computer applications relevant to security, reporting, and logistics management.

Languages

English
Native or Bilingual

Certification

  • Forklift Certification
  • St John Ambulance Standard First Aid-CPR C - AED Expiry Feb 2026
  • Workplace Hazardous Materials Information System (WHMIS)

Timeline

Team Lead & Safety Coordinator

Green Metals Canada
10.2020 - Current

Warehouse Laborer / Temp Employee Lead / Trainer

Jand Industries
09.2019 - 10.2020

Customer Service Representative

Walmart
05.2017 - 06.2019

High School Diploma -

Huntsville High School

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Austin Wuori