Austin Wu
St. Catharines,ON
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Thai Express Restaurant
10.2021 - 10.2023
- Responsible for leading a team of all staff, including cashiers and cooks
- Provide guidance, training, and support to help employees adhere to the task
- Monitor food and beverage quality to ensure customer satisfaction
- Check the inventory quantity and ordering supplies to avoid shortage
- High problem solving skills are required while dealing with customer complaints
- Conduct regular inspections regarding the cleanliness to ensure the food producing environment is follow the hygiene standard
Server in Chinese style restaurant
Wuhan Hilton international hotel, Hilton Wuhan Riverside
05.2021 - 09.2021
- Customer service: Greet and welcome customers in a friendly and professional manner
- Order taking and accuracy: Take accurate food and beverages for the customers
- Delivery service: Handling online orders and avoiding delivery mistakes
- Table cleaning and hygiene maintenance: Monitor and clean the dining area and corridors under specific required standards
- Increase customer satisfaction: Satisfy customers and meet their needs and expectations
- Team collaboration: Collaborate with kitchen and bar staff to ensure seamless communication and service
Volunteer
Open Arms Mission (Non-profit organization)
01.2020 - 01.2020
- Work as a volunteer in a food bank company called Open Arms Mission
- The main job is to gather, sort, and package food, clothing, or items donated by people nearby the community
Server
YUM!Brands, Pizza Hut
01.2018 - 01.2019
- Mainly responsible for ordering service, customer service, delivery services, and co-operation with the kitchen
- Also, I was responsible for cashier's work, product knowledge, table maintenance, and some basic hygiene and cleaning maintenance
- Team work is essential in a franchisee restaurant as a server because one must have the awareness of team contribution and cooperation to increase the working efficiency
Education
MBA - General Manager
Laurentian University
Greater Sudbury, ON12-2024
Honors bachelor's degree - Business Administration
Niagara College Canada
01.2023
Hospitality Management - undefined
Wuchang University of Technology
01.2019
Skills
- Business Management
- Restaurents
- Training and mentoring
- Staff management
- Goal oriented
- Customer service
Certification
- Food handler certificate
- Smart Serve Certificate
Language
English
Mandarin
Timeline
Supervisor
Thai Express Restaurant
10.2021 - 10.2023
Server in Chinese style restaurant
Wuhan Hilton international hotel, Hilton Wuhan Riverside
05.2021 - 09.2021
Volunteer
Open Arms Mission (Non-profit organization)
01.2020 - 01.2020
Server
YUM!Brands, Pizza Hut
01.2018 - 01.2019
Honors bachelor's degree - Business Administration
Niagara College Canada
Hospitality Management - undefined
Wuchang University of Technology
MBA - General Manager
Laurentian University
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