Summary
Overview
Work History
Education
Skills
Timeline
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Austin Wagner

San Diego

Summary

Technician with strong collaboration and customer service skills. Experienced in maintaining technical documentation while diagnosing and resolving equipment issues, ensuring minimal downtime for clients.

Overview

10
10
years of professional experience

Work History

Technician

Tek84
San Diego
03.2022 - Current
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Replaced defective components or parts as needed.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Installation, maintenance, and repair of Tek84's Intercept across the United States including an installation at Eisenhower Executive Office Building in Washington D.C.

Service Technician

Tek84
San Diego
11.2020 - 03.2022
  • Provided technical support to customers over the phone and in person.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Logged services performed in service ticket system.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Warehouse Operator

Tek84
San Diego
09.2018 - 11.2020
  • Operated forklifts and other material handling equipment safely and efficiently.
  • Maintained accurate records of all goods received, shipped or transferred between warehouses.
  • Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
  • Performed cycle counts of warehouse stock on a regular basis.
  • Cleaned, maintained and organized the warehouse area daily.
  • Managed the stock room and issued MOs (Manufacturing Orders).
  • Implemented strategies to flatten bills of material to increase efficiency and reduce confusion of materials.
  • Worked directly with the purchasing department to plan for shortages and high-demand materials.

Barista Shift Supervisor

Coffee Bean & Tea Leaf
San Diego
06.2015 - 08.2018
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Scheduled staff shifts according to business needs.
  • Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Maintained a clean and well-stocked work area throughout shifts.

Education

Some College (No Degree) - General Education

San Diego Miramar College
San Diego, CA

Skills

  • Equipment maintenance
  • System troubleshooting
  • Technical documentation
  • Preventive maintenance
  • Circuit analysis
  • Customer relationship management
  • Assembly and production

Timeline

Technician

Tek84
03.2022 - Current

Service Technician

Tek84
11.2020 - 03.2022

Warehouse Operator

Tek84
09.2018 - 11.2020

Barista Shift Supervisor

Coffee Bean & Tea Leaf
06.2015 - 08.2018

Some College (No Degree) - General Education

San Diego Miramar College

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Austin Wagner