Austin Unachukwu

• Acted as a Subject Matter Expert in Order Management for [specific product/multiple products]
• Coordinated various assigned order activities that included gathering and reviewing data, compiling and formatting data to finished products, and obtaining necessary approvals to meet required management timelines
• Communicated risks, opportunities and current state of the orders to project managers and other internal stakeholders
• Coordinated meetings, resources, equipment and information to ensure the project ran smoothly and on time
• Controlled order workflow, scheduled assignments, evaluated the course of the order activity and reported its status to Project Management, Program Management and account team members
• Oversaw projects from inception to completion while ensuring adherence to project scope, timelines, and budget
• Maintained project documentation, including project plans, status reports, and meeting minutes
• Provided exceptional customer service by promptly responding to inquiries and resolving any issues that arose

• Coordinated project activities, including scheduling assignments, monitoring progress, and communicating with stakeholders
• Created and maintained project documentation, including project plans, status reports, and meeting minutes
• Provided support to project managers, including preparing reports, coordinating meetings, and updating project schedules
• Collaborated with cross-functional teams to ensure timely completion of projects
• Participated in project planning and risk assessment activities

Facilitated internal meetings with all stakeholders, with the aim of discussing the various risks and challenges associated with the project, project deliverables, goals and managing project expectation.
Hired and trained Engineers, technicians, and riggers to effectively conduct a site survey, install and
commission microwave antennas, radios and conduct point to point and point to multi point
transmission
Articulated project goals and scope, translated business needs into technical terms, prepared
detailed work breakdown (WBS) and instilled shared accountability for achieving project milestone
Timely communication of project milestones to key stakeholders, acted on feedback
Insured a steady flow of communication to and from team members, stakeholders, internal clients,
steering committee, updating them on the projects' progress following the governance established
Created test plans and ensured implementation of quality assurance (QA) procedures during radio
installations at every terminal and counterpart towered budgetary objectives and made adjustments to project constraints based on financial analysis.

Key Achievements: Optimized the network uptime to 99.9%.

Successfully optimized over 1000 Ericsson radios across 5 states in one year.

Reduced MSC, BTS and backbone transmission downtime by 30%