Summary
Overview
Work History
Skills
Timeline
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Austin Tran

Manager/Sales
Toronto,Ontario

Summary

Experienced manager with over 5 years of leadership and 7 years in customer service. I have a strong track record of using KPIs to improve scheduling, inventory, and team performance while keeping customer satisfaction a top priority. I’m passionate about creating collaborative environments and finding practical solutions to improve operations. Looking to bring my skills and experience to a company that values growth and innovation.

Overview

10
10
years of professional experience

Work History

Manager

DV Inc.
06.2023 - Current
  • I effectively led daily operations, overseeing staff, inventory, and customer service to drive sales and ensure a positive customer experience
  • Demonstrated expertise in product knowledge, compliance with industry regulations, and implementation of marketing strategies to enhance store performance
  • Proven ability to train and motivate staff, resulting in increased sales and customer satisfaction
  • Adept at resolving customer issues and maintaining a high standard of product quality
  • Implemented effective merchandising strategies to optimize product visibility and drive sales growth
  • Successfully contributed to achieving and exceeding sales targets, consistently demonstrating strong leadership skills in a dynamic retail setting

Manager

Custom Rugs Toronto
09.2020 - 02.2023
  • Oversaw and managed all aspects of Custom Rugs Toronto, ensuring smooth daily operations and optimal customer satisfaction
  • Developed and implemented effective business strategies to drive sales, increase revenue and expand customer base
  • Built and maintained strong relationships with suppliers, negotiating favorable pricing and terms for rug inventory
  • Conducted market research to stay informed about industry trends, competitor prices, and customer preferences
  • Created and managed budgets, monitoring expenses and revenue to achieve profitability targets
  • Developed and executed marketing initiatives, including online and offline campaigns, to increase brand awareness and attract new customers
  • Hired, trained, and supervised a team of sales and customer service representatives, providing guidance and support to enhance performance
  • Implemented effective inventory management systems to ensure optimal stock levels, minimize waste, and facilitate efficient ordering and restocking processes
  • Developed and maintained a positive work environment, fostering teamwork, motivation, and accountability among employees
  • Handled customer escalations, complaints, and inquiries, ensuring prompt and satisfactory resolution

E-Commerce/Logistics

Sporting Life
12.2017 - 06.2020
  • Managed inventory control, order fulfillment, and logistics operations to ensure timely and accurate product delivery
  • Resolved customer inquiries and concerns related to online orders, ensuring a high level of customer satisfaction
  • Unloading incoming shipments and verifying the accuracy of received products against purchase orders or packing slips
  • Recording and documenting any discrepancies, damages, or shortages and notifying appropriate parties for resolution
  • Coordinating with shipping carriers to schedule pickups and track shipments

Sales Associate

SoftMoc
07.2015 - 10.2017
  • Provided exceptional customer service by greeting and assisting customers in finding suitable footwear
  • Demonstrated extensive product knowledge, including features, materials, sizes, and pricing
  • Utilized strong sales skills to meet and exceed individual and team sales targets
  • Actively engaged with customers to promote and sell merchandise, utilizing upselling and cross-selling techniques
  • Handled customer inquiries, concerns, and complaints in a professional and efficient manner
  • Maintained a clean, organized, and visually appealing store environment
  • Replenished merchandise on the sales floor and assisted with stockroom management
  • Followed company policies and procedures, including loss prevention and cash handling guidelines
  • Participated in ongoing training programs to enhance product knowledge and sales techniques
  • Collaborated with the team to achieve store targets and contribute to a positive work environment
  • Demonstrated flexibility to work evenings, weekends, and holidays as required
  • Developed strong interpersonal and communication skills, fostering positive relationships with customers and team members

Skills

  • Time management and organization

  • Customer service

  • Teamwork

  • Attention to detail

  • Leadership and management abilities

  • Communication

  • Inventory Management

  • Conflict Resolution

Timeline

Manager

DV Inc.
06.2023 - Current

Manager

Custom Rugs Toronto
09.2020 - 02.2023

E-Commerce/Logistics

Sporting Life
12.2017 - 06.2020

Sales Associate

SoftMoc
07.2015 - 10.2017

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Austin TranManager/Sales