AUSTIN TIESSEN
Leamington,ON
Overview
5
5
years of professional experience
Work History
Customer Success / Outside Sales Representative
Ecoation
10.2023 - Current
- Building and maintaining strong, long-lasting customer relationships
- Understanding customer needs and requirements
- Collaborating with the sales team to ensure customer satisfaction and success
- Identifying opportunities for upselling and cross-selling Ecoation's solutions
- Providing product demonstrations and training to customers
- Working with customers to develop success plans and ensure they are achieving their goals
- Gathering and communicating customer feedback to the product and development teams
Grower Liaison (Procurement)
Mastronardi Produce Ltd
07.2022 - 10.2023
- Collaborated with growers on long term and short term projections to optimize production planning
- Assisted growers with their packaging needs to ensure efficient and effective product presentation
- Demonstrated strong communication skills by liaising with various internal teams such as logistics, packaging, finance, and commodity managers address grower related issues
- Cultivated and nurtured positive relationships with growers to foster a productive and mutually beneficial partnership
- Conducted regular discussions with growers to ensure compliance with quality-related concerns improvements
Receiving Specialist
Mastronardi Produce LTD (Sunset)
04.2019 - 08.2019
- Performed quality inspections on inbound product to ensure that product meets grower and Mastronardi Produce specification requirements
- Used many of the Microsoft data types such as Word, Excel, Outlook, and Nav
- Prepared and completed audit reports as well as Non-Compliances to report any product with a Non-Conformance
- Actively supported efforts to achieve and maintain SQF (Food safety and quality)
- Used and maintained measuring devices such as scales, calipers, and rulers to an exceptionally high amount of detail
- Reported and placed all product with major Non-Compliances on QA Hold and immediately notified Commodity Managers about the issue.
Sales and Marketing Internship
Biobest Canada Ltd
12.2020 - 08.2021
- Proposed various sales and marketing strategies
- Assisted in marketing and advertising promotional activities
- Performed market analysis research on competitor companies
- Completed various sales and marketing tasks as instructed
- Brainstormed marketing strategies that appeal and attract our target market
- Created and designed various sales spreadsheets.
Customer Service Representative / Sales Internship
Biobest
04.2020 - 07.2022
- Coordinating shipments from Canada to the USA
- Conducted market research and analysis to identify potential customer segments
- Providing customer service to clients in British Columbia and the USA
- Handling inquiries related to biological insects for greenhouses
- Processing customer orders and ensuring timely delivery
- Addressing customer concerns and providing solutions
- Maintaining and updating customer records and orders
- Collaborating with the outside sales team to support customer needs
- Handling complaints and working towards resolutions
- Liaising with other departments to ensure customer satisfaction
Education
Business Management - Sales And Marketing -
Niagara College
Niagara Falls, ON06.2021
Summary Of Skills And Qualifications
- Effective verbal and non-verbal communication skills
- Excellent problem-solving abilities
- Eager to take on new responsibilities and learn new tasks
- Demonstrate ability to work in a team environment
- Excellent written and oral communication skills
- Proficient use in Microsoft data types Including (Outlook, Excel, Word) ECT
References
Available Upon Request
Timeline
Customer Success / Outside Sales Representative
Ecoation
10.2023 - Current
Grower Liaison (Procurement)
Mastronardi Produce Ltd
07.2022 - 10.2023
Sales and Marketing Internship
Biobest Canada Ltd
12.2020 - 08.2021
Customer Service Representative / Sales Internship
Biobest
04.2020 - 07.2022
Receiving Specialist
Mastronardi Produce LTD (Sunset)
04.2019 - 08.2019
Business Management - Sales And Marketing -
Niagara College
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