Austin Smith
Fresno
Summary
Dynamic Car Detail Manager at Miracle Mobile Carwash with expertise in vehicle polishing and customer relationship management. Successfully trained staff in advanced detailing techniques, enhancing service quality and customer satisfaction. Proven ability to resolve conflicts and maintain safety compliance, ensuring a pristine work environment and fostering strong vendor relationships.
Overview
8
8
years of professional experience
Work History
Car Detail Manager
miracle mobile carwash
Fresno
01.2018 - Current
- Polished and cleaned vehicles to exceed company standards.
- Facilitated training for new staff on detailing techniques and safety protocols.
- Communicated with customers to identify specific detailing requirements.
- Maintained cleanliness of work area and equipment to ensure safety compliance.
- Documented completed detail services for customer records and follow-up actions.
- Resolved customer complaints swiftly to enhance satisfaction.
- Established vendor relationships to secure necessary supplies at competitive prices.
Education
Associate of Science - Business Administration And Management
Clovis Community College
Clovis, CA05-2020
Skills
- Vehicle polishing
- Detailing techniques
- Safety protocols
- Equipment maintenance
- Quality control
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
Timeline
Car Detail Manager
miracle mobile carwash
01.2018 - Current
Associate of Science - Business Administration And Management
Clovis Community College