Austin Schleibinger
North Vancouver,BC
Summary
Personable Customer Support Associate offering 6 years of experience resolving account and service concerns for clients. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal clients. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Capilano Glass & Screens
06.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Receive and filed away invoice payments.
- Answered product and service questions, suggesting all available options that may best support the customer.
Inventory Receiver
Whole Foods Market Inc
05.2018 - 08.2020
- Unloaded truck shipments to be counted, recorded in computer system and staged for stocking departments and storage.
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
Stocker/Merchandiser
Shoppers Drug Mart
08.2017 - 02.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
Education
Bridge Watch Rating Certificate - Bridge Watchman
BCIT Marine Institute
North Vancouver, BC01.2022
Television & Video Production Diploma - Television And Video Production
BCIT
Burnaby, BC01.2020
Skills
- Strong team player with excellent organizational skills
- Microsoft Office
- Time management
- Credit Card Payment Processing
- Order Fulfillment
- Filing
- Documentation
- Office Equipment Proficiency
- Training Development Aptitude
- Reading Comprehension
- Call Triaging
Certification
- Marine Basic Safety Training
- Proficiency In Basic Survival Craft
- Marine Advanced First Aid
- Marine Medical Certficate
- Radio Restricted Operator Certificate
- WHMIS
- Survival Craft Training
Timeline
Customer Support Associate
Capilano Glass & Screens
06.2022 - Current
Inventory Receiver
Whole Foods Market Inc
05.2018 - 08.2020
Stocker/Merchandiser
Shoppers Drug Mart
08.2017 - 02.2018
Bridge Watch Rating Certificate - Bridge Watchman
BCIT Marine Institute
Television & Video Production Diploma - Television And Video Production
BCIT
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