Austin Santos
St. Catharines
Summary
Experienced candidate with vast background in customer service and food handling roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling, customer relations and cooking. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cook
The Fry
06.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
CASHIER
BARISTA, PresoTea
07.2023 - 10.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided clients and courteous service to customers.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Presented and explained drink menu, answering questions to educate customers.
BUSSER
The Twisted Pig
07.2022 - 07.2023
- Removed plates and glasses from tables after meals.
- Unloaded and stocked glassware, plates, and utensils.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms
- Handled busy environment that consist of 30-50 customers
Education
DIPLOMA - BORDER SECURITY SERVICES
Niagara College, 100 Niagara
04.2025
HIGH SCHOOL DIPLOMA -
St. Francis Xavier Catholic Secondary School
06.2023
Skills
- Frying
- Supply restocking
- Cash Handling
- Cash Register Operation
- Customer service
- Cleaning and Sanitizing
- High degree communication skills
- Guest Service Management
- Cooking
- Food handling
Accomplishments
- Academic Honors award
- Supervised team of 25 staff members for multi-Cultural events
- Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
Certification
- First Aid/CPR/AED certification– American Red Cross.
- ServSafe Food Handler's Certification
Timeline
Cook
The Fry
06.2024 - Current
CASHIER
BARISTA, PresoTea
07.2023 - 10.2023
BUSSER
The Twisted Pig
07.2022 - 07.2023
HIGH SCHOOL DIPLOMA -
St. Francis Xavier Catholic Secondary School
DIPLOMA - BORDER SECURITY SERVICES
Niagara College, 100 Niagara
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