Austin Santos
St. Catharines,ON
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
1
1
year of professional experience
Work History
CASHIER
BARISTA, PresoTea
07.2023 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided clients and courteous service to customers.
- Utilized problem solving skills to effectively handle difficult situations.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Presented and explained drink menu, answering questions to educate customers.
BUSSER
The Twisted Pig
07.2022 - 07.2023
- Removed plates and glasses from tables after meals.
- Unloaded and stocked glassware, plates, and utensils.
- Responded to guests' requests in timely manner with accuracy and courtesy.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms
- Handled busy environment that consist of 30-50 customers
Education
DIPLOMA - BORDER SECURITY SERVICES
Niagara College, 100 Niagara
Welland, ON04.2025
HIGH SCHOOL DIPLOMA -
St. Francis Xavier Catholic Secondary School
Milton, ON06.2023
Skills
- Returns Processing
- Payment Collection
- Cash Handling
- Cash Register Operation
- Customer service
- Cleaning and Sanitizing
- High degree communication skills
- Guest Service Management
Accomplishments
- Academic Honors award
- Supervised team of 25 sta f members for multi-Cultural events
- Instrumental Sound & Music Award
- LifeSaving Society Emergency First Aid
Timeline
CASHIER
BARISTA, PresoTea
07.2023 - Current
BUSSER
The Twisted Pig
07.2022 - 07.2023
DIPLOMA - BORDER SECURITY SERVICES
Niagara College, 100 Niagara
HIGH SCHOOL DIPLOMA -
St. Francis Xavier Catholic Secondary School
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