Austin Robitaille
Summary
Bilingual and dependable professional with experience in financial services and administrative tasks. Skilled in handling sensitive information, maintaining accuracy under pressure, and supporting daily operations in high-responsibility environments. Currently completing my final year in International Development at the University of Ottawa.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Canadian Imperial Bank of Commerce
10.2024 - Current
- Managing client transactions including cash deposits / withdrawals, bill payments, and wire transfers amongst other tasks.
- Handling sensitive client data and information on a daily basis.
- Implementing fraud prevention strategies and ensuring client financial wellbeing in a fast-paced environment.
- Streamlining processes to improve response times and increase operational efficiency within the team.
- Collaboratively working with Financial Service Representatives to book meetings and refer clients based on personalized needs.
- Collaborating with cross-functional teams to manage systemic issues impacting client experiences.
- Working with client inquiries, concerns, and promotion of current products in both official Canadian Languages - English and French.
Team Lead & Keyholder
Mountain Warehouse
07.2023 - 01.2025
- Acted as manager on duty while leading teams of up to five people.
- Directed daily operations to ensure optimal store performance and consistent customer satisfaction.
- Mentored Sales Associates & Team Leaders to foster skill development and promote a collaborative work environment.
- Met with charities, sports teams, and other external stakeholders to facilitate the logistics of orders.
- Completed hiring interviews, schedule creation, and worked to ensure an efficient working team.
Meat and Deli Associate
Gabe’s NoFrills
09.2018 - 07.2021
- Stocked merchandise shelves and displays for various products, ensuring freshness and proper organization.
- Managed inventory levels, adjusting stock as needed to prevent wasted product and cost.
- Collaborated with store management and department leads to coordinate daily tasks.
- Trained new associates on standards and working processes.
Education
Bachelors of Social Sciences - International Development & Globalization, Microprogram in French As A Second Language
University of Ottawa
04-2026
Skills
- Problem solver
- Team leader and player
- Proficient with Microsoft programs (Excel, Word, Powerpoint)
- Reliable and punctual
- Conflict resolution
- Detail-oriented
- Administrative
- Data entry
- Critical thinking
LANGUAGES
Native English
Intermediate French
Accomplishments
2024 - 2025
University of Ottawa Merit Award - Minimum Grade Average of 80%
Timeline
Customer Service Representative
Canadian Imperial Bank of Commerce
10.2024 - Current
Team Lead & Keyholder
Mountain Warehouse
07.2023 - 01.2025
Meat and Deli Associate
Gabe’s NoFrills
09.2018 - 07.2021
Bachelors of Social Sciences - International Development & Globalization, Microprogram in French As A Second Language
University of Ottawa
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