Austin Mitchell
Irvine,CA
Overview
20
20
years of professional experience
Work History
Facility Sales Representative
Cintas
01.2022 - Current
- Prospect daily across SMB territories, completing 50+ cold calls/walk-ins per day and maintaining consistent weekly activity aligned with Cintas KPIs.
- Build and manage a pipeline averaging $800K–$1.2M in annualized opportunity value, targeting restaurants, retail, healthcare, education, and light industrial sectors.
- Conduct 15–20 onsite facility assessments per week and position Cintas restroom, mat, towel, and chemical programs as full-service, cost-saving solutions.
- Deliver 10–12 proposals weekly, negotiate pricing, and close an average of 8–12 new SMB accounts per month with short sales cycles.
- Use Salesforce to manage 100% of leads, follow-ups, and forecasting, maintaining pipeline accuracy above 95%.
- Apply consultative selling that drives measurable impact, generating $20K–$40K in new monthly recurring revenue (MRR).
- Coordinate installations with Ops/SSR teams to ensure 100% on-time account starts, proper dispenser placement, and long-term retention.
- Maintain top-tier performance as a 3x President’s Club Winner and currently operate at Diamond Pace, ranking in the top 1–3% of sales producers.
- 2023 and 2024 Presidents Club Recipient
Senior Sales Executive
Valet Living
12.2018 - 01.2022
- Drove new business growth across a multi-state region by targeting multifamily portfolios, REITs, and property management groups.
- Prospected, cold-called, and managed a full sales cycle from initial outreach to proposal delivery and contract execution.
- Built and maintained a strong pipeline within Salesforce, ensuring accurate forecasting and 90–120-day sales cycle management.
- Delivered high-impact presentations to property managers, regional managers, asset managers, and ownership groups.
- Demonstrated ROI and operational value for doorstep trash, maintenance services, turns, pet services, and resident amenities.
- Negotiated pricing, service agreements, and scopes of work to close profitable contracts.
- Partnered with operations to support onboarding, implementation, and service launch across newly signed communities.
- Collaborated with regional leadership to strengthen retention and identify expansion opportunities.
- Conducted 40–60% regional travel to engage on-site with key decision-makers and attend industry events.
- Maintained disciplined weekly sales activity, including calls, emails, on-site visits, trade shows, and presentations.
- Managed complex, multi-decision-maker sales cycles and drove consensus among stakeholders.
- Ensured seamless handoff between sales and operations to maximize client satisfaction and service delivery.
- Consistently exceeded KPIs for new revenue, contract volume, pipeline growth, and close rate.
- 2019 and 2020 Presidents Club Recipient
Community Manager – Student Housing
Irvine Company
02.2006 - 12.2015
- Managed daily operations for a luxury, high-density student housing community, ensuring alignment with Irvine Company hospitality standards, brand expectations, and regulatory compliance.
- Led, coached, and developed leasing, resident services, and maintenance teams to deliver a premier student living experience rooted in service, professionalism, and operational excellence.
- Drove pre-leasing and occupancy performance, executing strategic leasing campaigns aligned with academic cycles to secure high pre-lease velocity and maximize year-round occupancy.
- Oversaw all leasing functions, including tours, applications, guarantor and student lease execution, roommate matching, unit assignments, and renewal programs.
- Coordinated all aspects of large-scale move-ins and turn, ensuring flawless execution of scheduling, room readiness, staffing, inspections, and communication to students and parents.
- Delivered high-touch resident and parent/guarantor service, ensuring prompt communication, conflict resolution, professionalism, and a consistently elevated customer experience.
- Oversaw vendor partnerships, contract negotiations, and quality control for custodial, security, technology, and amenity services supporting a student-centered environment.
- Ensured consistent brand-level presentation, performing regular property inspections to maintain safety, cleanliness, curb appeal, and adherence to Irvine Company expectations.
- Executed marketing, outreach, and reputation-building initiatives—including social media, campus partnerships, and community engagement events—to drive traffic and elevate market presence.
- Led retention and renewal strategies that enhanced resident satisfaction and strengthened year-to-year occupancy.
- Presented weekly and monthly performance reports to regional leadership, including leasing velocity, occupancy trends, turn progress, and financial updates.
- Maintained strict compliance with Fair Housing, university policies, local housing regulations, and Irvine Company operational standards.
Education
Bachelor of Arts - Marketing Management And Research
Long Beach State University
05-2004
Skills
- Lead prospecting
- Competitor research
- Network development
- Account development
Timeline
Facility Sales Representative
Cintas
01.2022 - Current
Senior Sales Executive
Valet Living
12.2018 - 01.2022
Community Manager – Student Housing
Irvine Company
02.2006 - 12.2015
Bachelor of Arts - Marketing Management And Research
Long Beach State University