Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Austin Lochhead

Maple Ridge,Canada

Summary

Resourceful Auto Glass Manager known for high productivity and efficient task completion. Skilled in ADAS calibration, customer service, and safety protocol adherence. Excel in communication, problem-solving, and team leadership to ensure seamless operations and customer satisfaction. Committed to maintaining quality standards and meeting all project timelines with agility and precision.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Auto Glass Manager

Kirmac Collision & Autoglass
Langley, Canada
02.2025 - Current
  • Managed glass department operations independently, ensuring productivity at largest auto body shop in BC.
  • Executed windshield replacements for luxury and commercial vehicles to high standards.
  • Performed rock chip repairs on windshields, maintaining structural integrity and safety.
  • Removed and replaced various window types, adhering to technical specifications.
  • Recalibrated ADAS systems after windshield replacements or autobody repairs to ensure functionality.
  • Communicated vehicle updates and scheduled appointments with customers for efficient service.
  • Developed ICBC claims in compliance with regulatory standards.
  • Oversaw inventory management and invoicing for parts received and returned.

Auto Glass Manager

Kirmac Collision & Autoglass
Walnut Grove, Canada
07.2023 - 01.2025
  • Solely managed Glass Department operations to ensure productivity and efficiency.
  • Repaired rock chips on windshields to restore structural integrity.
  • Removed and replaced windows of various types, adhering to technical standards.
  • Recalibrated ADAS systems post-windshield replacement or autobody repair.
  • Communicated vehicle updates to customers and scheduled appointments efficiently.
  • Built ICBC claims in compliance with industry regulations.
  • Managed inventory and invoicing for incoming parts and outgoing returns.
  • Handled file management for each vehicle using internal shop software.

Auto Glass Technician

Kirmac Collision & Autoglass
Walnut Grove, Canada
03.2022 - 06.2023
  • Replaced damaged auto glass using precision tools and techniques.
  • Performed rock chip repairs on windshields to restore functionality.
  • Removed and replaced various window types in accordance with technical standards.
  • Recalibrated ADAS systems following windshield replacements to ensure proper functionality.

Auto Glass Technician

Rapid Autoglass
Coquitlam, Canada
09.2020 - 02.2022
  • Removed debris and cleaned job sites to ensure safety and professionalism.
  • Picked up and delivered vehicles to customers efficiently.
  • Trained in windshield and tempered glass replacement techniques.
  • Acquired skills for performing ADAS calibrations accurately.
  • Completed windshield replacements on commercial vehicles with precision.

Education

Automotive Glass Repair - Trades School

VCC
Vancouver, BC
07.2023

Skills

  • Insurance claims processing
  • Rock chip repair
  • ADAS calibration
  • Windshield replacement on a wide range of vehicles
  • File management
  • Customer service

Certification

  • Certificate of Qualification: Automotive Glass Technician, 07/01/22-Present, Completed the Auto Glass Technician course at VCC
  • Certificate of Apprenticeship: Auto Glass Technician, 07/01/22-Present, Completed my Certificate of Apprenticeship at VCC
  • Driving Licence, 07/01/24, 07/31/29

Languages

English, Fluent

Timeline

Auto Glass Manager

Kirmac Collision & Autoglass
02.2025 - Current

Auto Glass Manager

Kirmac Collision & Autoglass
07.2023 - 01.2025

Auto Glass Technician

Kirmac Collision & Autoglass
03.2022 - 06.2023

Auto Glass Technician

Rapid Autoglass
09.2020 - 02.2022

Automotive Glass Repair - Trades School

VCC

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Austin Lochhead