Austin Lehr
Riverside,CA
Summary
As a Team Leader Manager at Jack in the Box, I spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. My expertise in workload management and operational excellence, coupled with a strategic approach to game strategy, resulted in decreased customer escalations. I excel in fostering employee growth through comprehensive training and development, demonstrating a balanced blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Jack in the Box, Halabian Inc.
04.2022 - 07.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
Volunteer
Riverside STEM Academy
08.2019 - 08.2021
- Assisted with special events and programs.
- Mentored 4 new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
Education
Bachelor of Science - Mechanical And Aerospace Engineering
California Baptist University
Riverside, California05.2028
High School Diploma -
Riverside STEM Academy High School
Riverside, California05.2023
Skills
- Fusion 360
- AutoCAD
- Revit
- Office365
- Workload Management
- Operational Excellence
- Workforce Planning
- Customer Service
- Team Development
Timeline
Team Leader Manager
Jack in the Box, Halabian Inc.
04.2022 - 07.2024
Volunteer
Riverside STEM Academy
08.2019 - 08.2021
Bachelor of Science - Mechanical And Aerospace Engineering
California Baptist University
High School Diploma -
Riverside STEM Academy High School
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