Austin Khan Tran
Student
Calgary,AB
Summary
Proven to enhance customer experiences and satisfaction at Nationals on 8th, and excelled in guest engagement and complaint resolution. Skilled in beverage preparation and multitasking, fostered team collaboration for efficient service delivery, significantly improving workflow and guest interactions. Dedication to cleanliness standards and customer service drives positive outcomes in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server and Bartender
Nationals on 8th
Calgary, AB
10.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Tutor
Cambridge Learning Services Inc.
Calgary, AB
10.2020 - 10.2023
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Administrative Assistant
Amazon
Calgary, Alberta
09.2018 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Schulich School of Engineering
University of Calgary
Calgary, AB 05.2001 -
Skills
Safe Food Handling
Guest Engagement
Cleanliness standards
Complaint resolution
Beverage Preparation
Menu Memorization
Customer Service
Health codes compliance
Strong multitasking
Certification
ProServe
References
Elle Phan
Bar Manager, Nationals on 8th - Calgary, AB
(403) 860-2125
Elle_Phan@outlook.com
Kartikeya Rao
Owner, Cambridge Learning Services Inc. - Calgary. AB
(587) 429-2659
Kartikeya2159@gmail.com
Timeline
Server and Bartender
Nationals on 8th
10.2023 - 08.2024
ProServe
10-2023
Tutor
Cambridge Learning Services Inc.
10.2020 - 10.2023
Administrative Assistant
Amazon
09.2018 - 08.2023
Bachelor of Science - Schulich School of Engineering
University of Calgary
05.2001 -
Similar Profiles
Luther BaileyLuther Bailey
Sanitation Worker at Nationals Frozen FoodsSanitation Worker at Nationals Frozen Foods
Justin JoyceJustin Joyce
AAU Nationals Help Desk at AAU NationalsAAU Nationals Help Desk at AAU Nationals
Neo Mei LinNeo Mei Lin
Secretary and Ministry Development Coordinator at Christian Nationals' Evangelism CommissionSecretary and Ministry Development Coordinator at Christian Nationals' Evangelism Commission
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen