Austin Grossmann
Santa Barbara
Summary
Accomplished Manager, successfully orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
10
10
years of professional experience
Work History
Server/Bartender
ACME Hospitality
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Project Manager
Cox Communications
10.2022 - 12.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Server
Culinary Dropout
12.2021 - 05.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Manager
Lure Fish House
11.2020 - 01.2022
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Prepared and recommended long-range plans for development of department personnel.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Manager
Lure Fish House
06.2018 - 02.2020
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded inventory sales into organization's weekly income report.
- Evaluated report data to proactively adjust and enhance operations.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Bartender
Lure Fish House
08.2017 - 06.2018
- Set up glassware, liquor and other necessary supplies for special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Server Shift Leader
Lure Fish House
01.2017 - 08.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Host, Food Runner, Busser
Lure Fish House
11.2015 - 01.2017
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Answered questions from restaurant patrons regarding menu items.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
HVAC Installer
AG&S
06.2015 - 08.2017
- Coordinated site investigations, documented issues and escalated to executive teams.
- Verified completed projects met approved time, quality and cost estimates.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
- Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
Education
No Degree - Architectural Engineering
Santa Barbara City College
Santa Barbara, CASkills
- Policies and procedures
- Staff Management
- Strategic planning
- Financial Management
- Business administration
- Budgeting
- Mathematical calculations
- Schedule optimization
- Conflict and Complaint Resolution
Timeline
Project Manager
Cox Communications
10.2022 - 12.2024
Server/Bartender
ACME Hospitality
07.2022 - Current
Server
Culinary Dropout
12.2021 - 05.2022
Manager
Lure Fish House
11.2020 - 01.2022
Manager
Lure Fish House
06.2018 - 02.2020
Bartender
Lure Fish House
08.2017 - 06.2018
Server Shift Leader
Lure Fish House
01.2017 - 08.2017
Host, Food Runner, Busser
Lure Fish House
11.2015 - 01.2017
HVAC Installer
AG&S
06.2015 - 08.2017
No Degree - Architectural Engineering
Santa Barbara City College
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