Austin Green
Toronto,ON
Summary
Retail professional with over four years of experience in store management and team leadership. Expertise in sales reporting, problem-solving, and executing marketing initiatives. Proven track record of optimizing operational efficiency and enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Store Manager
Dulux Paints
Richmond Hill, Ontario
11.2022 - Current
- Oversaw daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Compiled and analyzed monthly reports on sales figures, expenses, and profits to inform strategic decisions.
- Executed sales promotions and marketing initiatives that increased store traffic and enhanced customer engagement.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Dulux Paints
Toronto, Ontario
10.2021 - 11.2022
- Conducted interviews for new staff members, contributing to effective hiring process.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Reviewed monthly sales and performance reports to inform operational planning and strategic decisions.
- Trained and guided staff on product knowledge and customer service skills.
- Enforced safety regulations, ensuring a safe working environment for staff and customers.
Sales Associate
Dulux Paints
Toronto, Ontario
05.2018 - 10.2021
- Collaborated with team members to uphold high customer service standards.
- Monitored store cleanliness and organization, enhancing customer experience.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls, providing information on store offerings and services.
Sales Associate
The Home Depot
Toronto, Ontario
09.2016 - 06.2017
- Welcomed customers and ensured a positive shopping experience through attentive service.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Ensured store environment was clean and organized, enhancing overall customer experience.
- Restocked shelves to maintain sufficient inventory levels.
Education
Ontario College Certificate - Welding Technology / Welder
Humber College
Toronto05-2018
High School Diploma -
Chaminade College Catholic School
Toronto, ON06-2016
Skills
- Inventory management
- Visual merchandising
- Sales reporting
- Customer engagement
- Data analysis
- Employee training
- Team leadership
- Problem solving
- Conflict resolution
- Customer relationship management
Accomplishments
Dulux Paints - Ontario - Store Of The Year Award - 2023
Timeline
Store Manager
Dulux Paints
11.2022 - Current
Assistant Store Manager
Dulux Paints
10.2021 - 11.2022
Sales Associate
Dulux Paints
05.2018 - 10.2021
Sales Associate
The Home Depot
09.2016 - 06.2017
Ontario College Certificate - Welding Technology / Welder
Humber College
High School Diploma -
Chaminade College Catholic School