Austin Gallegos
Brawley
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Las Chabelas Restaurant. Proven ability to enhance guest engagement and streamline operations, while fostering team collaboration. Adept in cash handling and conflict management, ensuring a positive experience for clients and staff alike.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
8
8
years of professional experience
Work History
Server
Las Chabelas Restaurant
05.2012 - 12.2016
- Delivered exceptional customer service in high-pressure dining environments.
- Trained new staff on menu items, service standards, and operational procedures.
- Managed multiple tables simultaneously while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order processes and improve efficiency.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Manager
Ooh Lala Dance and Studios
06.2009 - 06.2015
- Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
- Managed inventory systems to ensure adequate supplies for classes and events.
- Developed and maintained positive relationships with vendors and clients for seamless communication.
- Oversaw financial transactions, ensuring accuracy in billing and payment processing.
- Mentored junior staff, fostering a collaborative work environment focused on professional growth.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Arts - University Studies in Arts And Humanities
Imperial Valley College
Imperial, CA02-2019
Associate of Science - UniversityStudies in Behavioral And Social Science
Imperial Valley College
02-2019
Associate of Arts - Arts in Behavioral Science
Imperial Valley College
02-2019
High School Diploma -
Brawley Union High School
Brawley, CA06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Office management
- Organizational skills
- Customer relations
- Clear oral/written communication
- Relationship building
- Conflict management
Timeline
Server
Las Chabelas Restaurant
05.2012 - 12.2016
Office Manager
Ooh Lala Dance and Studios
06.2009 - 06.2015
Associate of Arts - University Studies in Arts And Humanities
Imperial Valley College
Associate of Science - UniversityStudies in Behavioral And Social Science
Imperial Valley College
Associate of Arts - Arts in Behavioral Science
Imperial Valley College
High School Diploma -
Brawley Union High School
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