AUSTIN DELOS SANTOS
New Westminster,,British Columbia
Summary
Personable and people-oriented with almost 10 years experience of being a Flight Attendant in the aviation industry. Known for delivering exceptional service and ensuring passenger safety and comfort. Proficient in emergency procedures, in-flight service, and conflict resolution. Possesses a strong attention to detail and ability to adapt to diverse situations. Proven track record of maintaining professionalism under pressure while fostering positive relationships with passengers and crew. Eager to contribute expertise to a dynamic airline team dedicated to excellence in air travel.
Overview
19
19
years of professional experience
Work History
Freelance Makeup Artist
Self-Employed
08.2018 - Current
- Diligently provide professional makeup services for various occasions, including weddings, photo shoots, events, and other special occasions using quality brushes and reliable makeup products
- Provides consultation to clients on makeup looks, compatibility, makeup equipment, and how to maintain desired look for prolonged effectiveness
- Responsible for scheduling and utilizing digital calendar ensure both clients and I are on same page and prepared for clients' events
- Maintained hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Marketing my brand to acquire potential clients in the future by ensuring 100% client satisfaction, building rapport with all parties including wedding entourage, and asking for referrals
Lead & International Flight Attendant
Philippine Airlines
08.2010 - 02.2017
- Ensured safety and security of passengers and crew members on board by conducting pre-flight safety briefings and demonstrations, and responding promptly to any emergencies or incidents
- Provided exceptional customer service and attended to passengers' needs with professionalism and courtesy by assisting passengers during boarding, seating, disembarkation, serving food, beverage & amenities to passengers in a timely and efficient manner
- Responsible for safety of both passengers and fellow cabin crew, conducted pre-flight briefings for crew members, ensured proper understanding of safety protocols and expectations
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions
- Confidently delivered safety demonstrations to passengers, showcasing proficiency gained through recurrent trainings and practice
- Maintained clean and organized cabin environment throughout flight
- Collaborated with entire flight crew and ground staff members to ensure a smooth and enjoyable travel experience for passengers
- Demonstrated strong interpersonal skills & adaptability while presenting good leadership amongst fellow flight attendants
International Flight Attendant
Saudi Arabian Airlines
08.2005 - 09.2007
- Ensured safety and security of passengers and crew members on board by conducting pre-flight safety briefings and demonstrations, and responding promptly to any emergencies or incidents
- Provided exceptional customer service and attending to passengers' needs with professionalism and courtesy by assisting passengers during boarding, seating, disembarkation, serving food, beverage & amenities to passengers in a timely and efficient manner
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions
- Ensured safety of passengers by conducting pre-flight checks and adhering to strict safety protocols
- Confidently delivered safety demonstrations to passengers, showcasing proficiency gained through recurrent trainings and practice
- Maintained clean and organized cabin environment throughout flight
- Demonstrated strong interpersonal skills & adaptability amongst fellow flight attendants
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding
Education
Fashion & Bridal Makeup Artistry -
John Casablancas Institute
Vancouver, British Columbia07.2018
Domestic & International Flight Attendant Training - Domestic & International Flight Attendant Training
Philippine Airlines In-Flight Center
Manila, Philippines10.2010
International Cabin Crew Training -
Saudia In-Flight Center
Jeddah, KSA09.2005
Bachelor of Arts - Consular And Diplomatic Affairs
De La Salle - College of Saint Benilde
Manila, Philippines07.2005
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Leadership
- Conflict Management
- Time Management and Organization
- Accuracy and Attention to Detail
- Customer Service Oriented
- Teamwork and Collaboration
- Communication Skills
- Flight Reports
- Airline Safety Regulations
References
Reference upon request
Timeline
Freelance Makeup Artist
Self-Employed
08.2018 - Current
Lead & International Flight Attendant
Philippine Airlines
08.2010 - 02.2017
International Flight Attendant
Saudi Arabian Airlines
08.2005 - 09.2007
Fashion & Bridal Makeup Artistry -
John Casablancas Institute
Domestic & International Flight Attendant Training - Domestic & International Flight Attendant Training
Philippine Airlines In-Flight Center
International Cabin Crew Training -
Saudia In-Flight Center
Bachelor of Arts - Consular And Diplomatic Affairs
De La Salle - College of Saint Benilde
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