Austin Cass
Beaumont
Summary
Enthusiastic Assistant Golf Proffesional with expertise in golf and customer service. Customizes instructional techniques and manages tournaments. Hardworking, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Golf Professional
Redlands Country Club
04.2023 - Current
- Improve member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Coordinate junior golf programs to promote interest in the sport among younger generations.
- Conduct private lessons focusing on individual player development and improvement.
- Assist in fitting members and clients for new clubs
- Educate customers on products and equipment, which provides information needed to make appropriate purchases.
- Utilize various coaching models and techniques to maximize client success.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Assist manager with making purchases for club pro shop.
- Set up tournaments for members using Golf Genius.
- Maintain up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
Assistant Golf Instructor
Jerry Wong Golf Acedemy
05.2022 - 05.2023
- Analyzed client feedback to adjust coaching sessions accordingly.
- Established clear benchmarks for performance and monitored individual and team progress.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Taught individual and group lessons for beginner and intermediate golfers, including18-hole play and swing analysis.
- Transported and supervised students playing in SCPGA, Toyota Tour and AJGA tournaments
Tournament Director/Pro Shop Attendant
Oak Valley Golf Club
01.2022 - 05.2023
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Acted as a team leader, delegating tasks and providing feedback.
- Organized and oversaw special events such as tournaments and employee meetings.
- Handled contracts and finances for tournaments and other events.
- Trained and supervised staff to meet performance goals.
- Managed all member services including setting up tournaments for our loyalty club and registering and renewing golf course memberships and USGA handicap subscriptions.
- Set up tournaments and created score cards using Golf Genius.
- Hosted PGA Playing Ability Test's by marking course for their specific needs, adjusting tee boxes to meet the required course length, making customized score cards and scoreboards, and choosing hole locations.
- Monitored and adjusted tee sheet to ensure everything ran smoothly during tournaments and frost delays.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Operated cash register to accept cash, credit card and gift payments.
- Created work schedule for all Pro Shop Attendants, Cart Barn Attendants, Starters and Marshals.
Cart Barn Attendant
Oak Valley Golf Club
02.2016 - 12.2020
- Cleaned carts and informed cart mechanic of broken or damaged parts.
- Staged and put away carts based on forecasted business.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Built and established positive relationships with patrons, team members and supervisors.
- Resolved guest concerns or complaints and kept management informed of customer feedback.
- Offered assistance to customers by cleaning clubs, giving rides to parking lot and taking clubs to their cart upon arrival.
- Trained new employees providing constructive criticism and positive feedback.
Education
Some College (No Degree) - Communications And Psychology
Mount San Jacinto Community College
San Jacinto, CAHigh School Diploma -
Beaumont High School
Beaumont, CA06.2017
Skills
- Creative Solutions
- Golf Instruction
- Problem-Solving
- Critical Thinking
- Collaborative Relationships
- Golf Genius knowledge
- Conflict Resolution Techniques
- Leadership
- Golf Industry Knowledge
- Excellent Customer service
- Flexibility and willingness to learn
- Communications Strategies
Timeline
Assistant Golf Professional
Redlands Country Club
04.2023 - Current
Assistant Golf Instructor
Jerry Wong Golf Acedemy
05.2022 - 05.2023
Tournament Director/Pro Shop Attendant
Oak Valley Golf Club
01.2022 - 05.2023
Cart Barn Attendant
Oak Valley Golf Club
02.2016 - 12.2020
Some College (No Degree) - Communications And Psychology
Mount San Jacinto Community College
High School Diploma -
Beaumont High School
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