Austin Andersen
Toronto,ON
Summary
Experienced Server/Bartender with eight years in high-volume environments. Specializes in delivering exceptional customer service, crafting premium beverages, and maintaining a welcoming atmosphere. Skilled in multitasking, upselling menu items, and collaborating with team members to enhance front-of-house operations.
Overview
7
7
years of professional experience
Work History
Server / Bartender
Cherry Street BBQ
01.2025 - Current
- Deliver high-volume, guest-focused service in a fast-paced BBQ environment.
- Build strong rapport with regulars, driving repeat business.
- Accurately manage POS orders, payments, and promotions.
- Provide allergy-aware menu guidance and personalized recommendations.
- Maintain dining room cleanliness through efficient bussing and table resets.
Server
Jack Astors Bar and Grill
03.2024 - 01.2025
- Provided exceptional service, creating memorable experiences that fostered customer loyalty and repeat business.
- Upsold premium menu items to boost revenue, including high-margin appetizers and specialty beverages.
- Leveraged in-depth knowledge of wine, cider, and beer to enhance beverage sales and customer enjoyment.
- Executed opening, closing, and shift transitions to maintain seamless restaurant operations.
Bartender
Pink Sky
08.2022 - 09.2023
- Customized cocktail creations to meet guest preferences, enhancing overall customer satisfaction.
- Balanced bartending duties with section service, ensuring prompt and attentive care.
- Prepared and replenished batched cocktails to streamline service during peak hours.
- Revamped bar layout for improved efficiency, reducing average drink preparation times.
- Stayed informed on rotating seafood offerings, guiding guests with expert recommendations.
Server / Shift Manager
District Eatery
05.2021 - 08.2022
- Anticipated guest needs through proactive table check-ins, enhancing guest satisfaction.
- Led shifts and supported FOH staff to maintain service standards.
- Resolved guest and staff conflicts professionally.
- Demonstrated strong menu knowledge, including sourcing and preparation.
- Ensured responsible alcohol service and compliance with safety standards.
- Managed inventory to align supply with demand, reducing waste.
- Maintained accurate cash handling and resolved discrepancies to ensure financial integrity.
Bartender
Gabbys Bar & Grill
10.2018 - 05.2021
- Ensured responsible alcohol service, and compliance with safety standards.
- Managed inventory to meet demand while minimizing waste.
- Maintained accurate cash handling, and resolved discrepancies.
- Facilitated effective communication among team members to enhance customer service and streamline operations.
Skills
- Customer engagement and support
- Conflict resolution and management
- Order accuracy and delivery
- Dining room setup and maintenance
Timeline
Server / Bartender
Cherry Street BBQ
01.2025 - Current
Server
Jack Astors Bar and Grill
03.2024 - 01.2025
Bartender
Pink Sky
08.2022 - 09.2023
Server / Shift Manager
District Eatery
05.2021 - 08.2022
Bartender
Gabbys Bar & Grill
10.2018 - 05.2021