Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Austin Alvarado Ibanez

Austin Alvarado Ibanez

Montreal,QC

Summary

Hardworking employee enthusiastic about learning industrial and textil field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Delivery Driver

Uber And Lyft
04.2020 - 04.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.

Administrative Manager

Gasolinera Total
01.2017 - 01.2020
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Met department budgets by monitoring and reporting on office expenses.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Organized and updated databases, records and other information resources.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Completed bi-weekly payroll for 25 employees.

Supervisor of Operations

Coppel
01.2013 - 12.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Industrial Trainee

PEMEX
01.2006 - 12.2012
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
  • Repaired, cleaned and maintained equipment.
  • Wrote reports and papers for various levels of technical users.
  • Assisted with emergency response by communicating important information and delivering safety equipment.
  • Assisted with implementation of new safety instructions and equipment protocols.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Collaborated with other departments to optimize production workflows.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.

Education

Pasante De Ingeniería - Computación

Instituto Tecnológico De Villahermosa
Mexixo
08.1999

Skills

  • Pre-Trip and Post-Trip Inspections
  • Equipment Selection
  • Responsible Driver
  • Microsoft Excel
  • Ability to Lift 50 Pounds
  • Package Location and Tracking Software
  • Microsoft Office
  • Process Payments
  • Logistics Knowledge
  • Product and Service Sales
  • Sales Quota Achievement
  • Troubleshooting
  • Critical Thinking
  • Safety
  • Monitoring
  • Teamwork and Collaboration
  • Excellent Sense of Direction
  • Microsoft Windows
  • Loading and Unloading
  • Experienced Manual Transmission Driver
  • Systems Analysis

Languages

Español
Native or Bilingual

Timeline

Delivery Driver

Uber And Lyft
04.2020 - 04.2023

Administrative Manager

Gasolinera Total
01.2017 - 01.2020

Supervisor of Operations

Coppel
01.2013 - 12.2016

Industrial Trainee

PEMEX
01.2006 - 12.2012

Pasante De Ingeniería - Computación

Instituto Tecnológico De Villahermosa

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Austin Alvarado Ibanez