Austenn Northcott
Calgary,AB
Summary
To obtain a challenging customer service or management position in a dynamic and fast-paced environment where I can utilize my skills and experience and contribute to the growth and success of the company.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Shark Club Sports Bar & Grill
2020.03 - 2023.05
- I am responsible for completing all tasks pertaining to station cleanliness, prep, and delivering a multitude of dishes or drinks to tables
- I believe that my ability to multitask and learn quickly has allowed me to be a very crucial member within this team atmosphere
- My continuous experience has allotted me the skills to adapt my personal time management and delegation to make sure needs are met
- Executed training and experience to work on furthering my career in this field
- Scheduling, cash outs and any other admin roles my general manager needed completed
- Running a great shift with 10 or more employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server/Bartender
Big T's BBQ & Smokehouse
2014.09 - 2019.02
- I have established my communication skills, by interacting with many different individuals and meeting or exceeding their expectations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Working with my team I strive to make sure our customers had a pleasant experience and were satisfied to ensure they became repeat clients
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
General Administrator
Regus Management LTD
2011.08 - 2014.01
- I was responsible for daily mail management, along with the ability to work on any project given at any time
- I believe that my ability to learn quickly has allowed me to be a very crucial member within this team atmosphere.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Established effective communication channels between staff members, resulting in a more cohesive work environment.
- Handled confidential information discreetly which established trust among staff members.
- Monitored office inventory levels, replenishing stock efficiently while minimizing waste or excess spending on supplies.
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
Education
Bachelor of Arts - Advanced Special Effects Makeup, Prosthetics And Props
Artists Within
Calgary, ABSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
Timeline
Assistant Manager
Shark Club Sports Bar & Grill
2020.03 - 2023.05
Server/Bartender
Big T's BBQ & Smokehouse
2014.09 - 2019.02
General Administrator
Regus Management LTD
2011.08 - 2014.01
Bachelor of Arts - Advanced Special Effects Makeup, Prosthetics And Props
Artists Within
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