Austen Maras
Toronto
Summary
Devoted customer service professional deeply committed to providing exceptional service across diverse environments. Skilled in fostering strong guest relations and handling general administrative tasks. Experienced in building rapport with clients and colleagues, ensuring their satisfaction through attentive communication and effective problem-solving. Proven ability to work collaboratively within a team environment. Experienced in implementing strategies to optimize operational efficiency and organizational strategies. Eager to leverage these skills in a future customer service/admin position and contribute positively to the client experience and operational flow.
Overview
3
3
years of professional experience
Work History
Retail Administrative Manager
Dolce Chocolate Co
09.2023 - Current
- Solely managed a bustling retail store in the heart of downtown Toronto where I successfully managed and dealt with the daily administrative tasks at hand.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Improved efficiency by implementing streamlined administrative processes and procedures.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
Front Desk Agent (4 MONTH CONTRACT)
The Walt Disney Company
04.2023 - 08.2023
- Employed By The Walt Disney Company, where I garnered invaluable expertise in the realm of customer service, adeptly overseeing substantial volumes of guests within a vibrant and dynamic setting
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Increased customer loyalty with exceptional communication skills and personalized service.
Call Center Representative / Data Analyst
Telus International
09.2022 - 08.2023
- Organized and effectively sorted various types of data into properly formatted documents
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Merchandise Cast Member -(4 MONTH CONTRACT)
The Walt Disney Company
04.2022 - 08.2022
- Employed by The Walt Disney Company, where I garnered invaluable expertise in the realm of customer service, adeptly overseeing substantial volumes of guests within a vibrant and dynamic setting
- Assisted in training new associates on proper procedures for stocking shelves, operating registers, and providing customer service excellence
- Monitored stock levels, communicated needs for replenishment, and tracked inventory movement between stores and warehouses
- Demonstrated ability to multitask during high volume sales periods
- Consistently met or exceeded individual performance goals set by management team
Retail Associate
Bed Bath & Beyond Inc
12.2020 - 03.2022
- Gained valuable retail experience where I recommended products, assisted guests with their inquiries and did routine retail tasks to help enhance store operations
- Honed my customer service skills and became proficient in providing tailored solutions to meet diverse customer needs
- Delivered excellent customer service resulting in loyal client relationships
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges
- Utilized problem-solving skills to resolve customer inquiries or complaints in an efficient manner.
Education
Bachelor of Arts -
Toronto Metropolitan University
Toronto, ON04.2024
High School Diploma -
City School Toronto
Toronto, ON06.2020
Skills
- Detail Oriented
- Stellar Communication Skills
- Cash Handling
- Critical Thinker
- Multitasker
- Conflict Management
- Easily Adaptable
- Time Management
- Organizational Skills
- Administrative Support
- Word & Excel
- Tech Savvy
Timeline
Retail Administrative Manager
Dolce Chocolate Co
09.2023 - Current
Front Desk Agent (4 MONTH CONTRACT)
The Walt Disney Company
04.2023 - 08.2023
Call Center Representative / Data Analyst
Telus International
09.2022 - 08.2023
Merchandise Cast Member -(4 MONTH CONTRACT)
The Walt Disney Company
04.2022 - 08.2022
Retail Associate
Bed Bath & Beyond Inc
12.2020 - 03.2022
Bachelor of Arts -
Toronto Metropolitan University
High School Diploma -
City School Toronto
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