Austen Franz
Lethbridge,AB
Summary
Dependable and successful at providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, service workers and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandiser
Coca Cola Bottling Co
08.2023 - 11.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information, and pricing.
Guest Experience Manager
McDonald's
10.2017 - 10.2023
- Monitored guest feedback, using to improve service and departmental operations.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Professional Athlete
Feld Entertainment/Disney On Ice
09.2021 - 08.2023
- Attended all practices, meetings, and workouts on time.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Managed time effectively while traveling for shows, attending practice, and going to classes.
- Effectively communicated with diverse group of athletes, coaches, and Management using dynamic listening and open-ended questioning skills.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
Volunteer
Orange County Food Bank
04.2022 - 04.2022
- Transported and sorted donations in food safety accordance.
- Assisted individuals in need of access to the food banks inventory.
- Worked in team environment to maintain high levels of productivity.
- Gained operational knowledge and supported departmental needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Volunteer
Food Bank Of The Rockies
03.2022 - 03.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Unloaded, sorted and stocked merchandise according to food bank organization and product placement.
- Set up and prepared cooking supplies and workstations for over one thousand school lunches.
Education
High School Diploma -
Catholic Central High School
Lethbridge, AB06.2020
Skills
- Organizational Systems
- Food Preparation and Safety
- High-Volume Dining
- Cash Handling
- Verbal and Written Communication
- Team Leadership
- Staff Management
- Cleanliness
- Level-Headed
Certification
- Food Safety Certification - 2019
- Employee of the Month - Oct 2017
- Rookie of the Year - 2017
- ProServe Certification, Responsible Drinking Alberta (GLC act) - 2023
Timeline
Merchandiser
Coca Cola Bottling Co
08.2023 - 11.2023
Volunteer
Orange County Food Bank
04.2022 - 04.2022
Volunteer
Food Bank Of The Rockies
03.2022 - 03.2022
Professional Athlete
Feld Entertainment/Disney On Ice
09.2021 - 08.2023
Guest Experience Manager
McDonald's
10.2017 - 10.2023
High School Diploma -
Catholic Central High School
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