Auroura Vallette
Port Coquitlam,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Oak & Thorne
04.2025 - Current
- Supervised team of servers to ensure exceptional customer service and operational efficiency.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business.
- Led pre-shift meetings to communicate daily specials, promotions, and service goals clearly.
- Cultivated warm relationships with regular customers.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Credit Assistant
Standard Building Supplies
10.2022 - 05.2024
- Uploaded completed applications to appropriate credit system.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Enhanced customer service levels by promptly addressing client inquiries, resolving issues, and providing updates on application status.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Server
Original's Café Mexicano
08.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader
Bainbridge Liquor Store
01.2022 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Maintained energy and enthusiasm in fast-paced environment.
Assistant Manager
Port Moody Liquor Store
05.2021 - 08.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Cashier
Port Moody Liquor Store
06.2020 - 05.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Samz Liquor Store
11.2019 - 06.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree -
Terry Fox Secondary School
Port Coquitlam06.2018
Skills
- Recruiting and interviewing
- Employee scheduling
- Staff supervision
- Training
- Staff Management
- Customer Transactions
- Cash Handling
- Credit application review
Certification
- Serving It Right - 2024-2029
Timeline
Shift Leader
Oak & Thorne
04.2025 - Current
Credit Assistant
Standard Building Supplies
10.2022 - 05.2024
Shift Leader
Bainbridge Liquor Store
01.2022 - 06.2022
Server
Original's Café Mexicano
08.2021 - 10.2022
Assistant Manager
Port Moody Liquor Store
05.2021 - 08.2021
Cashier
Port Moody Liquor Store
06.2020 - 05.2021
Cashier
Samz Liquor Store
11.2019 - 06.2020
No Degree -
Terry Fox Secondary School
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