Aurore Karangwa Irebe
Gatineau,QC
Summary
Results-oriented sales worker with a solid track record in sales and customer service, developed. Proficient in providing customer support and making sales presentations, with the ability to adjust and manage objections. achieved a notable increase in the number of clients by providing exceptional service and fostering strong relationships. competent in providing technical help, guaranteeing client loyalty and satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Agent
Consumers Energy Services
06.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Enhanced product knowledge through continuous training and professional development opportunities.
Customer Service Representative
MSI Corps
05.2023 - 04.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
Club16 Trevor Linden Fitness
08.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Day&Ross
06.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology Health Sciences
Bishops University
Sherbrooke04.2027
High School Diploma -
Lester B. Pearson Catholic High School
Gloucester, ON02.2022
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Sales Presentations
- Adaptability to Change
- Objection handling
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Sales Agent
Consumers Energy Services
06.2024 - Current
Customer Service Representative
MSI Corps
05.2023 - 04.2024
Receptionist
Club16 Trevor Linden Fitness
08.2022 - 04.2023
Customer Service Representative
Day&Ross
06.2021 - 06.2022
Bachelor of Science - Biology Health Sciences
Bishops University
High School Diploma -
Lester B. Pearson Catholic High School
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