Aurore Gian
Oakville,ON
Summary
Dynamic customer service professional with extensive experience at Vancity Savings Credit Union, excelling in relationship management and process improvement. Proven track record in training teams and enhancing service efficiency, leading to increased client satisfaction. Skilled in conflict resolution and committed to delivering exceptional service in fast-paced environments.
Overview
2014
2014
years of professional experience
Work History
Member Experience Officer
Vancity Savings Credit Union
Burnaby, British Columbia
2008 - 04.2013
- Processed member transactions accurately and efficiently at Vancity Savings Credit Union, including investments, loans, and mortgages.
- Assisted members with account inquiries and provided service support.
- Collaborated with team members to enhance customer service experience.
- Maintained knowledge of credit union products and services for informed assistance.
- Developed and maintained relationships with key clients and stakeholders.
- Responded promptly to customer inquiries or complaints in a polite manner.
Customer Services Manager
Vancity Savings Credit Union
Burnaby, British Columbia
2004 - 2008
- Oversaw customer service operations to enhance client satisfaction and engagement.
- Trained staff on customer interaction protocols and service best practices.
- Developed and implemented strategies for improving service efficiency and quality.
- Managed customer inquiries through multiple channels including phone and email.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Cashier
Ikea
Richmond, British Columbia
2001 - 2003
- Handled cash register operations, ensuring balanced cash drawers daily.
- Assisted customers with product inquiries and provided exceptional service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Biological Sciences
Simon Fraser University
VancouverSkills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Relationship management
- Process improvement
Affiliations
- Avid reader that loves to travel and spend time with her family
Timeline
Member Experience Officer
Vancity Savings Credit Union
2008 - 04.2013
Customer Services Manager
Vancity Savings Credit Union
2004 - 2008
Cashier
Ikea
2001 - 2003
Biological Sciences
Simon Fraser University