Aurore Bernard

Has Term Assistant Clerk I

• Processed incoming and outgoing mail, ensuring timely delivery and adherence to postal regulations.
• Handled customer inquiries and complaints, providing solutions to enhance customer satisfaction.
• Contributed to safety initiatives by following protocols and reporting hazards promptly.
• Maintained accurate financial records for budget tracking purposes, contributing to cost-saving measures.
• Handled incoming phone calls professionally directing them to appropriate parties or addressing client concerns directly when possible.
• Contributed to a positive office atmosphere by proactively assisting coworkers when needed fostering strong teamwork.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed incoming and outgoing mail and packages according to established procedures.
• Utilized office management software to record and track customer information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• I would like to add that I had left Canada Post for personal health problems, and I had worked for them for around 8 years.

Achieved seamless department operations in shoe department since 2004, starting as part-time staff and advancing to day floor supervisor. Successfully managed department in absence of manager, handling recruitment, scheduling, and administrative responsibilities. Demonstrated adaptability by transitioning through various roles and departments. Provided dedicated care for twin nieces while working at Kapuskasing Disability Living for five years. Re-entered Walmart workforce, enhancing team performance and service delivery.

• Led department operations, ensuring compliance with company policies and procedures.
• Trained and mentored team members, fostering a culture of continuous improvement.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
• Increased customer satisfaction with proactive issue resolution strategies.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.