Aurora Tellez
Compton
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KW
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Was one of the agents that would train new employees and ensure to give them the proper information to deal and help with customers
Picker & Packer
HYH Intl Cargo Svc
07.2023 - 11.2023
- Utilized hand-held scanners to scan barcodes and enter data into the system.
- Performed quality control checks on products before packing them for shipment.
- Labeled, sorted, and organized packages for efficient delivery.
- Lifted heavy items onto pallets with a forklift or manual pallet jack.
- Operated equipment such as shrink wrappers, box sealers, and tape machines.
- Would print orders then go to location and get items to pack
- Completed daily reports of work completed accurately at end of shift.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Packer
UFP Technology
04.2022 - 11.2023
- Laminating sheet to make police officer belts
- Packed products in accordance with specified instructions.
- Verified labels for appropriate order numbers and item specifications.
- Assembled cartons, crates and containers to prepare for shipping.
- Print out orders
- Inspected medical equipment before shipping out
Retail Sales Associate
AT&T
02.2023 - 07.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Alway working an an iPad or computer to complete the order or to show them estimated cost
Receptionist
Clinique
05.2021 - 01.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
Education
Millikan High School
Long Beach, CA06.2022
Skills
- Records Updating
- Quality Control
- Customer Service
- Heavy Lifting
- Quick Learner
- Boxing and Labeling
- Payment Processing
- Warehouse Operations
- Product Labeling
- Product Packaging
- Data Entry
Contact
Long Beach, CA 90801
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Service Representative
KW
03.2024 - Current
Picker & Packer
HYH Intl Cargo Svc
07.2023 - 11.2023
Retail Sales Associate
AT&T
02.2023 - 07.2023
Packer
UFP Technology
04.2022 - 11.2023
Receptionist
Clinique
05.2021 - 01.2022
Millikan High School
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