Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aurora Morales

Toronto,ON

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Representative position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Office Administrative

Green Heating & Air Inc.
08.2022 - Current
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Responded to inquiries from callers seeking information.
  • Served as the first point of contact for customers in person and through answering general calls and inquiries.
  • Provided excellent organizational skills by managing and dispatching technicians and organizing the daily schedule.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.


Food Service Supervisor

University Of Toronto
11.2018 - 10.2020
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Tracked food production levels, meal counts, and supply costs.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Education

Bachelor of Arts - Biology

University Of Toronto
Toronto, ON
04.2023

Skills

  • Billing and Invoicing
  • Database entry
  • Event Planning
  • Spreadsheet development
  • Operations Management
  • Customer Engagement
  • Business Correspondence
  • Reception Management
  • Scheduling and calendar management
  • Leadership and supervision
  • Database Administration
  • Inventory Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Administrative

Green Heating & Air Inc.
08.2022 - Current

Food Service Supervisor

University Of Toronto
11.2018 - 10.2020

Bachelor of Arts - Biology

University Of Toronto

Similar Profiles

CREATE PROFILE
Aurora Morales