AURORA MATEO
San Diego
Summary
Dynamic Front Desk Receptionist with a proven track record at Hotel Ash & Ninth, excelling in customer service and office organization. Recognized for enhancing guest satisfaction through effective problem-solving and attention to detail, while efficiently managing high-volume calls and cash handling. Committed to creating welcoming environments and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hotel Ash & Ninth
08.2022 - Current
- Provided excellent customer service by greeting visitors and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized front desk area, ensuring a welcoming environment for guests and staff.
- Assisted in scheduling appointments, coordinating calendars for staff and clients effectively.
- Processed incoming and outgoing mail, managing packages with attention to detail.
- Utilized office software to update records and handle administrative tasks accurately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
San Diego City College
San Diego, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
Accomplishments
- Supervised 2 staff members during training and helped them get on bored with being efficient, polite, and orderly during the check in process.
Timeline
Front Desk Receptionist
Hotel Ash & Ninth
08.2022 - Current
High School Diploma -
San Diego City College
Similar Profiles
Ashley AumanAshley Auman
Sales Associate at Ash & Ash Co.Sales Associate at Ash & Ash Co.
Karina ValderramaKarina Valderrama
Quality Assurance Analyst at Ninth avenue foodsQuality Assurance Analyst at Ninth avenue foods
FATIMA RAJAEEFATIMA RAJAEE
Trial Victim Advocate (Domestic Violence Felony & Sex Crimes Unit) at State Attorney’s Office – Ninth Judicial CircuitTrial Victim Advocate (Domestic Violence Felony & Sex Crimes Unit) at State Attorney’s Office – Ninth Judicial Circuit
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound
Britney Munoz ArriazaBritney Munoz Arriaza
Youth Development Teacher at La Jolla ElementaryYouth Development Teacher at La Jolla Elementary