AURORA MATEO
San Diego
Summary
Dynamic Front Desk Receptionist with a proven track record at Hotel Ash & Ninth, excelling in customer service and office organization. Recognized for enhancing guest satisfaction through effective problem-solving and attention to detail, while efficiently managing high-volume calls and cash handling. Committed to creating welcoming environments and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hotel Ash & Ninth
08.2022 - Current
- Provided excellent customer service by greeting visitors and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized front desk area, ensuring a welcoming environment for guests and staff.
- Assisted in scheduling appointments, coordinating calendars for staff and clients effectively.
- Processed incoming and outgoing mail, managing packages with attention to detail.
- Utilized office software to update records and handle administrative tasks accurately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
San Diego City College
San Diego, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
Accomplishments
- Supervised 2 staff members during training and helped them get on bored with being efficient, polite, and orderly during the check in process.
Timeline
Front Desk Receptionist
Hotel Ash & Ninth
08.2022 - Current
High School Diploma -
San Diego City College