Aurora Hernandez
Santa Barbara
Summary
Hardworking and detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hats Unlimited
Santa Barbara, CA
07.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Playground Supervisor
McKinley Elementary School
350 Loma Alta Dr Santa Barbara CA 93109
08.2022 - 06.2023
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Oversaw children on playground to monitor safety and suitability of activities.
- Supported individual children and young people with special needs to integrate and play.
- Administered basic first aid to treat injuries or illnesses.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Observed and assessed classroom activities to verify conformity with quality standards.
Sales Associate
Gap
615 Paseo Nuevo Santa Barbara CA 93101
07.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Associate Of Arts And Sciences - Liberal Arts And Sciences
Santa Barbara City College
Santa Barbara, CA05.2023
Bachelor of Arts - Psychology
California State University, Northridge
Northridge05-2025
Skills
- Safety Monitoring
- Light Housekeeping
- Curriculum Implementation
- Lunch Supervision
- Safety Standards
- Good Judgment
- Playground Safety
- Professional Relationships
- Understanding of Applicable Laws
- Following Up
- Positive Reinforcement Methods
- Disciplinary Procedures
- Student Supervision
- Classroom Support
- Behavior Redirection
- School Policies
- Customer service
- Teamwork and collaboration
- Reliable and punctual
- Store opening and closing
- POS system operation
- Meeting deadlines
- Retail store operations
- Point of sale operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Hats Unlimited
07.2023 - Current
Playground Supervisor
McKinley Elementary School
08.2022 - 06.2023
Sales Associate
Gap
07.2020 - 01.2023
Associate Of Arts And Sciences - Liberal Arts And Sciences
Santa Barbara City College
Bachelor of Arts - Psychology
California State University, Northridge