Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aurora Hernandez

Santa Barbara

Summary

Hardworking and detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

Sales Associate

Hats Unlimited
07.2023 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Playground Supervisor

McKinley Elementary School
08.2022 - 06.2023
  • Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
  • Oversaw children on playground to monitor safety and suitability of activities.
  • Supported individual children and young people with special needs to integrate and play.
  • Administered basic first aid to treat injuries or illnesses.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Observed and assessed classroom activities to verify conformity with quality standards.

Sales Associate

Gap
07.2020 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Associate Of Arts And Sciences - Liberal Arts And Sciences

Santa Barbara City College
Santa Barbara, CA
05.2023

Bachelor of Arts - Psychology

California State University, Northridge
Northridge
05-2025

Skills

  • Safety Monitoring
  • Light Housekeeping
  • Curriculum Implementation
  • Lunch Supervision
  • Safety Standards
  • Good Judgment
  • Playground Safety
  • Professional Relationships
  • Understanding of Applicable Laws
  • Following Up
  • Positive Reinforcement Methods
  • Disciplinary Procedures
  • Student Supervision
  • Classroom Support
  • Behavior Redirection
  • School Policies
  • Customer service
  • Teamwork and collaboration
  • Reliable and punctual
  • Store opening and closing
  • POS system operation
  • Meeting deadlines
  • Retail store operations
  • Point of sale operation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Hats Unlimited
07.2023 - Current

Playground Supervisor

McKinley Elementary School
08.2022 - 06.2023

Sales Associate

Gap
07.2020 - 01.2023

Associate Of Arts And Sciences - Liberal Arts And Sciences

Santa Barbara City College

Bachelor of Arts - Psychology

California State University, Northridge

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