Aurora Castro
Bakersfield
Summary
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
11
11
years of professional experience
Work History
Sales Manager
Carter's
Bakersfield
10.2023 - Current
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Organized store layout, fixtures and visual merchandising standards.
- Inspected existing displays regularly to ensure they were up to company standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Measured and reviewed performance via KPIs and metrics.
Assistant Store Manager
Aeropostale
Bakersfield
06.2022 - 10.2023
- Researched industry trends related to retail store layout, product presentation, and lighting effects, incorporating findings into store design plan.
- Ensured compliance with safety regulations when setting up merchandise displays.
- Developed and implemented operational procedures to ensure quality standards are met.
- Measured and reviewed performance via KPIs and metrics.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Store Manager
Windsor Fashions
Bakersfield
12.2021 - 06.2022
- Managed inventory and supplies to ensure materials were available when needed.
- Inspected existing displays regularly to ensure they were up to company standards.
- Organized store layout, fixtures and visual merchandising standards.
- Created window and in-store displays to promote new product launches.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
Cashier
Sam's Club
Bakersfield
01.2020 - 10.2021
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Stocker
Michael Kors
Bakersfield
03.2017 - 05.2020
- Removed outdated products from shelves in accordance with company policy.
- Processed returns quickly and accurately according to company policy.
- Maintained a neat, clean and orderly stockroom environment at all times.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
Visual Merchandiser
Adidas
Arvin
07.2014 - 01.2020
- Inspected existing displays regularly to ensure they were up to company standards.
- Organized store layout, fixtures and visual merchandising standards.
- Created window and in-store displays to promote new product launches.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
HST II
Department of Human Services
Bakersfield
07.2018 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Established and maintained case files.
- Explains program benefits, requirements, and procedures to applicants and recipients, and answered questions.
- Processes cases manually as required, including benefit.
Education
High School Diploma -
Delano High School
Delano, CA05-2005
Skills
- Project management
- Customer service
- Visual merchandising
- Inventory management
- Sales forecasting
- Sales planning
- Sales reporting
- Employee motivation
- Operations
Languages
Spanish
Professional
English
Full Professional
Timeline
Sales Manager
Carter's
10.2023 - Current
Assistant Store Manager
Aeropostale
06.2022 - 10.2023
Assistant Store Manager
Windsor Fashions
12.2021 - 06.2022
Cashier
Sam's Club
01.2020 - 10.2021
HST II
Department of Human Services
07.2018 - 04.2019
Stocker
Michael Kors
03.2017 - 05.2020
Visual Merchandiser
Adidas
07.2014 - 01.2020
High School Diploma -
Delano High School
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