Aurora Arango
Santa Rosa
Summary
Managed daily operations for a dental practice to ensure efficiency and patient satisfaction.
Received multiple national accolades for excellence in oral surgery education.
Verified insurance coverage accurately to facilitate timely payments to the office.
Developed an exceptional patient experience to enhance satisfaction and engagement.
Coordinated benefits effectively to optimize patient services.
Overview
9
9
years of professional experience
Work History
Specialty Coordinator
Dentist of santa rosa
Santa Rosa
11.2021 - Current
- Processed insurance verifications to support patient treatment. Answered phone calls to assist with inquiries and provide information.
- Achieved national recognition through multiple oral surgery awards.
- Processed and recorded insurance check deposits into financial systems.
- Ensured provider profitability through strategic financial oversight.
- Enhanced patient satisfaction, ensuring positive experiences and smiles upon departure.
Dental Front Office Supervisor
Marin Community Health
Novato
06.2023 - 02.2024
- Supervised front office operations, ensuring efficient patient flow and exceptional service standards.
- Trained and mentored staff on best practices for customer service and office protocols.
- Developed and implemented scheduling systems to optimize staff allocation and reduce wait times.
- Oversaw inventory management processes, ensuring adequate supplies for daily operations.
- Managed conflict resolution, addressing patient concerns promptly to maintain a positive environment.
Server
Olive Garden
Rohnert Park
11.2021 - 02.2023
- Assisted guests by managing multiple tables and providing excellent customer service. Supported front-of-house operations by serving guests efficiently.
Server
Applebee’s
Windsor, CA
01.2021 - 08.2021
- Assisted with guest reception and provided service in dining areas and to-go orders. Supported front-of-house operations and facilitated to-go service for patrons.
- Delivered exceptional customer service, ensuring a memorable dining experience for all guests.
Front desk associate hotel
Graton Resort & Casino
Rohnert Park, CA
05.2020 - 12.2020
- Assisted guests with check-in and check-out processes to ensure smooth arrivals and departures. Supported guests in making reservations and addressing inquiries effectively. Facilitated guest needs throughout their stay to enhance overall satisfaction.
Front Office Dental Admin
Bernstein Orthodontics, Windsor
Windsor
11.2021 - 06.2023
- Scheduled patient appointments and assisted with administrative protocols. Facilitated phone usage to enhance communication efficiency. Verified insurance information for patient records.
- Managed patient check-in and check-out processes to ensure efficient workflow.
- Executed patient outreach initiatives by contacting individuals from recall list.
- Fostered a supportive and collaborative atmosphere among team members.
Cashier
The Home Depot
Windsor, CA
02.2019 - 06.2020
- Facilitated customer purchase processes, ensuring a seamless transaction experience.
- Managed cash register operations, ensuring accurate money counting and reconciliation.
Manager
McDonald's Restaurant
Windsor
05.2017 - 06.2020
- Oversaw cash handling processes, ensuring accurate counting and management of funds.
- Established and managed a successful chain operation, overseeing all managerial responsibilities.
Education
Associate of Arts - Human Resources Management
Santa Rosa Junior College
Santa Rosa, CA07.2026
Skills
- Heartsaver CPR/First Aid Certification
- Proficient (written & spoken) Spanish
- Computer Software (Prezi, Microsoft, Google, PowerPoint)
- Epic software, Dentrix
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Office Supervisor
Marin Community Health
06.2023 - 02.2024
Front Office Dental Admin
Bernstein Orthodontics, Windsor
11.2021 - 06.2023
Specialty Coordinator
Dentist of santa rosa
11.2021 - Current
Server
Olive Garden
11.2021 - 02.2023
Server
Applebee’s
01.2021 - 08.2021
Front desk associate hotel
Graton Resort & Casino
05.2020 - 12.2020
Cashier
The Home Depot
02.2019 - 06.2020
Manager
McDonald's Restaurant
05.2017 - 06.2020
Associate of Arts - Human Resources Management
Santa Rosa Junior College