Open To Work
Aurélie Gravel
Black Bull Pub
Calgary,Canada
Work Preference
Job Search Status:
Open to work
Work Type
Part TimeFull Time
2
Languages
4
Certificate
18
Years of experience
A self-motivated and result-driven professional with years of innovative leadership and outstanding performance in the hospitality sector. An exceptional record of success in restaurant service and leadership, encompassing execution of new concepts, delivery of innovative solutions, and facilitation of operational transitions. Accustomed to pursuing brand standards, ensuring total customer satisfaction while streamlining existing business operations to gain and ensure profitability.
Work History
Floor Manager / Bartender / Server
1 Year 6 Months- Led bar team during peak service hours, ensuring smooth operations and high-quality service under pressure.
- Delivered high-quality customer service in a fast-paced bar environment, ensuring positive guest experiences and repeat business.
- Managed nightly food and beverage operations, optimizing service efficiency and guest satisfaction.
Server
11 Months- Provided exceptional customer service in high-volume dining environment.
- Delivered high-quality service in fast-paced restaurant environment.
- Coordinated orders and managed multiple tables efficiently during peak hours.
- Monitored guest service to ensure service excellence.
- Trained new staff on menu offerings and service protocols to enhance team performance.
Head Bartender / Server
6 Months- Create custom cocktails tailored to the guests' needs and in accordance to brand standards. Developed a cocktail training program for bartenders and servers.
- Created checklists and documents to streamline daily bar operations for management team.
- Coached team members on operational standards to ensure high-quality service. to foster superior performance with team members.
Server
3 Years- Delivered exceptional customer service in fast-paced dining environment.
- Utilized interpersonal skills to enhance customer satisfaction and improve overall customer experience.
- Memorized menu entrees and daily specials to assist customers with inquiries and enhance their dining experience.
- Coordinated food and beverage orders to ensure timely delivery to guests.
- Assisted in training new staff on menu offerings and service protocols.
Bartender / Server
1 Year 4 Months- Engaged consistently with team members and management to enhance workplace morale and collaboration.
- Crafted cocktails and beverages that aligned with established recipes and tailored to customer preferences.
- Delivered exceptional customer service, contributing to a memorable and positive dining experience for guests.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Bartender/ Server/ Shift Manager
- Managed daily operations to streamline workflow and ensure timely service delivery.
- Opened and closed store, stocked inventory, and handled cash to maintain operations.
- Addressed customer concerns and inquiries to ensure satisfaction and resolution.
- Crafted and served diverse beverage selections to boost customer satisfaction and encourage repeat business.
- Trained new staff on bar operations and customer service protocols, ensuring high-quality service delivery.
Flight Attendant
3 Years 4 Months- Ensured customer safety before take-off & landing.
- Achieved high customer satisfaction through attentive service.
- Calmed consumer anxiety by providing reassurance and support.
- Ensured customer satisfaction.
- Diffused consumer anxiety.
- Adhered to and enforced standard operating protocols for safety.
Server/Bartender/Supervisor
1 Year- Chose to serve larger groups by utilizing strong organizational and multitasking skills.
- Demonstrated professionalism during stressful situations.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Trained and mentored new staff on menu items and service protocols.
Server
1 Year- Delivered prompt, friendly service in high-pressure environments, maintaining composure during peak hours.
- Implemented efficient workflow strategies to improve service speed and reduce wait times for patrons.
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing orders and maintaining a smooth workflow during peak hours.
- Trained new staff on menu offerings, service protocols, and best practices for guest engagement.
Server
1 Year- Ensured positive guest experiences through friendly and courteous interactions.
- Served larger tables by utilizing strong organization and multitasking abilities.
- Managed tense situations with inebriated guests to maintain a safe and welcoming environment.
Server
2 Years- Delivered exceptional customer service in fast-paced dining environment.
- Assessed and anticipated multiple guest requirements to deliver high-quality service.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Utilized pos-touch and micros ordering systems to streamline order processing.
Bartender/Server
2 Years- Crafted specialty cocktails using diverse spirits and fresh ingredients.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Delivered food, managed takeout orders, and served tables.
- Adapted communication style to meet diverse needs of guests and co-workers in a fast-paced environment.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
Sales Associate/Supervisor third key
2 Years- Delivered excellent customer service through direct salesmanship and prompt, courteous assistance.
- Addressed customer inquiries and facilitated their needs and purchases.
- Ensured the security of all door and or exit before closing the store every evenings.
Server
1 Year- Provide guests service with great enthusiasm; Promote drink and food specials and special events.
- Knowledge of all food items and drinks to give better guest service.
Education
High School Diploma
Skills
Extensive hospitality experience
2+ years in fine dining
Multilingual communication
Excel at problem solving and multitasking
Excel at problem solving and multitasking
Excellent time management
Inventory management
Cleanliness and organization
Fast paced environment adaptability
Bilingual
Reliable and punctual
Strong work ethic
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Alberta ProServe
- Alberta Gaming
- Alberta ProTect
- Safe Check Food Safety
Timeline
Floor Manager / Bartender / Server
Black Bull Pub
10.2024 - 04.2026Read More
Head Bartender / Server
CHARCUT
04.2024 - 10.2024Read More
Server
Kabuku
02.2024 - 01.2025Read More
Server
Side Street Pub and Grill
06.2020 - 06.2023Read More
Bartender / Server
Township Bar and Grill
04.2020 - 08.2021Read More
Flight Attendant
Jazz Aviation LP (Air Canada Express)
04.2016 - 08.2019Read More
Server
Juliet’s Castle Sports Bar
01.2016 - 01.2017Read More
Server/Bartender/Supervisor
Kings Head Pub
01.2015 - 01.2016Read More
Server
St James Corner Irish Pub
01.2014 - 01.2015Read More
Server
Atlas Pizza Sport Bar
01.2013 - 01.2014Read More
Server
Jameson’s Irish Pub
01.2011 - 01.2013Read More
Bartender/Server
Coq-O-Bec Restaurant
01.2009 - 01.2011Read More
Sales Associate/Supervisor third key
Bentley
01.2008 - 01.2010Read More
Bartender/ Server/ Shift Manager
St James Corner Irish Pub
2019 - 2021Read More
École Secondaire de la montée
High School Diploma
Read More
Seasonal Work
Nashville North - Event Bartender
Calgary, AB
07/2024 – Current/
· Maintained inventory levels and ordered supplies to ensure timely availability for events.
· Managed cash transactions and maintained accurate accounting records to support financial integrity during shifts.
· Handled high-pressure situations during peak hours while delivering consistent, high-quality customer service.