Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Auriya May

Los Angeles

Summary

As a dedicated e-commerce professional with a strong foundation in management, I've bring over 7 years of experience driving operational excellence and business growth. Proven expertise in overseeing end-to-end e-commerce operations, optimizing supply chain logistics, and implementing strategies that enhance customer experience. Adept at leading cross-functional teams to achieve organizational goals. I'm seeking a role where I'm can leverage leadership skills and industry knowledge to propel the company forward in a rapidly evolving market.

Overview

6
6
years of professional experience

Work History

E-Commerce Lead

Humans Inc
07.2023 - Current
  • Collaborated with cross-functional teams to develop cohesive branding strategies across all digital platforms, increasing brand awareness and customer loyalty.
  • Oversaw seamless integration of new e-commerce platform features, ensuring smooth transition for customers and creators during website updates or migrations.
  • Supervised team of associates & content creators, providing guidance, feedback, and fostering a collaborative and creative work environment.
  • Developed and delivered customer service training programs for 20+ associates, emphasizing empathy, problem-solving, and effective communication.

Bank Specialist (Contract)

First Citizens Bank
09.2022 - 02.2023
  • Generated support and operational targets for representatives to achieve client satisfaction.
  • Engage closely with management teams to assure platform and application releases meet requirements.
  • Independently managed opening and closing of accounts, keeping rates up to date with .
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Manager

Everest
07.2019 - 08.2022
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Assistant Manager

Indigo Sky Inc.
09.2017 - 01.2019
  • Sourced qualified candidates from relevant networks, online, internal databases, employee referrals, and passive candidates through networking and research.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased sales 10% through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

Insight School Of California
Los Angeles
2018

Skills

  • Content creation
  • Market research
  • Performance monitoring
  • Budget management
  • Google Analytics
  • E-commerce platforms
  • User experience design
  • Product management
  • Data analysis
  • Team leadership
  • Client Relationship Development
  • Customer Database Management

Accomplishments

    Microsoft Power Program - Completion 01/2024

Timeline

E-Commerce Lead

Humans Inc
07.2023 - Current

Bank Specialist (Contract)

First Citizens Bank
09.2022 - 02.2023

Manager

Everest
07.2019 - 08.2022

Assistant Manager

Indigo Sky Inc.
09.2017 - 01.2019

Insight School Of California

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Auriya May