Aureus Desmond
Edmonton,AB
Summary
Multi-faceted Senior Case Manager dedicated to helping clients identify needs and coordinate care within multi-disciplinary teams. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Applies advanced understanding of community referrals and delivers relevant support. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Complex Case Management Coordinator
Action for Healthy Communities
Edmonton, AB
12.2022 - Current
- Lead and facilitate overall planning, design, and development of all Action for Healthy Communities (AHC) Case Management Systems & Services aspects
- Ensure Case Management implementation plans align with the Settlement Program goals/outcomes, overall program implementation plan, and the AHC organizational strategic goals
- Conduct internal environmental scans and thorough, comprehensive assessments to develop and strengthen the AHC Case Management Services
- Establish a comprehensive program plan for AHC’s Case Management Services in consultation with all key internal stakeholders
- Conduct stakeholders’ outreach, build trusting relationships, and manage/maintain ongoing relations
- Establish collaborations/partnerships with various local, regional, and national stakeholders (SPOs); liaise, facilitate, and coordinate the planning of all significant engagements, ongoing communications and meetings with all external stakeholders supporting CM services
- Oversee the coordination of stakeholders’ engagement in case coordination strategies and ensure case coordination is effectively administered by the Case Management team
- Provide supportive leadership and encourage open communication and participation for the entire team
- Motivating staff while fostering a positive team environment and excellence in overall performance for fifteen (15) Settlement service workers, three (4) of whom are also Case Managers
- Provide ongoing supervisory support to Case Management staff; coordinate and facilitate regular and ongoing communications with Case Management staff and between CM staff and external stakeholders through various means/tools
- Facilitate and coordinate internal cross-program staff engagement and client support related to Case Management services and complex Settlement Cases to ensure all clients have consistent access to appropriate supports and services
- Liaise with Edmonton’s Case Management collaboratives to coordinate and facilitate access to mandatory pieces of training
- Develop and coordinate comprehensive training and capacity-building to support ongoing development and empowerment of all staff teams delivering services for the central location and supporting outlets.
- Performed audits of objectives and case progression for case management team.
- Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
- Streamlined discharge planning to create efficient, patient-oriented care strategies.
- Consulted with staff on resolution of complex service issues.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Monitored progress of cases by collecting data from multiple sources.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Researched and analyzed community needs to determine program directions and goals.
Environmental Services
The Ottawa General Hospital (TOH)
12.2014 - Current
- Meeting patient/customer needs with the highest respect and empathy
- Adhere to health and safety guidelines within the scope of practice
- Adhere to policies and protocols in ensuring personal, staff, patient, and guest/visitor safety
- Maintain consistency in quality of work with environmental service standards in various areas/ settings of the Hospital, adhering to all TOH policies and guidelines, including ecological, best practices, and procedures
- Works as an integral member with specific department goals through Infection prevention
- Prioritize tasks when necessary to meet demand
- Organize work efficiently to handle several assignments simultaneously
- Work independently and with a minimum of supervision
- Adhere to policies that support a safe workplace and working environment
- (OHSA) Utilizes quality improvement techniques and principles to apply infection control practices and appropriately uses quality improvement tools.
Occupational Health Coordinator
Sioux Lookout Meno Ya Win Health Centre
Sioux Lookout, ON
05.2022 - 11.2022
- Act as point of contact for employees and the organization for injured staff, whether at work or off the facility, Workplace Safety Insurance Board (WSIB) Collective bargaining Representatives, Department Managers and Human Resources Department
- Conduct Comprehensive assessments of ill/injured staff medical reports and their ability to complete duties safely
- Create Return-to-work plans, take the driving role in the Duty to Accommodate process to prevent lost time from work, utilize medical assessments when appropriate, implement current best practices, monitor the process, and conduct an overall evaluation before staff returns to complete duties
- Adhering to Canada Human Rights obligations and providing accommodation for injured staff, as prescribed by the Ontario Human Rights Code
- Responsibilities include Workplace Hazards, Material Safety Data Sheets (WSDS) availability, claims management for the Worker Safety and Insurance Board (WSIB), creating a modified return to work program, maintaining department statistics, observing injury trends, and offering guidance for internal policy change or development
- Auditing personal protective equipment use and staff adherence, staff immunizations and acting as a resource for managers
- Provides advice to the department managers on various employee wellness and return-to-work initiatives in alignment with legislation, organizational policies, and best practices
- Document all plans and ensure all relevant departments, respective union representatives and staff are furnished with a copy highlighting all parties' roles and obligations, including work hours, assigned tasks during those modified work plans and the duration of those programs
- Monitor staff return-to-work programs and progress until the staff graduates to complete duties
- Conduct environmental scans to identify risks and causations and offer solutions where necessary, supported by laws and organization policies
- Correspond with Occupational Injury Services Clinics and physicians to facilitate initial post-injury and follow-up assessments
- Plan and coordinate meetings with all relevant parties, including maintaining records of each session as a report, posted to staff files for future guidance and referencing
- Coordinate with Ministry of Labor personnel in conducting environmental scans to address risk and ensure compliance and policies are followed
- Assess staff attendance, identify frequent work absence cases, and facilitate an in-house Attendance support program to identify areas for improvement and reduce work absenteeism
- Ability to problem-solve complex processes and manage operational and interpersonal issues
- Provides advice to the departmental managers on various employee wellness and return-to-work initiatives in alignment with legislation, organizational policies, and best practices
- Assist the Infection Prevention and Control department in maintaining a system for identifying, recording, reporting, and investigating Infection Control Risk Management and educational development to minimize risk
- Conduct Occupational Health risk assessment and Infection Prevention and Control risk assessments
- Facilitate informative sessions on injury prevention during new employees' onboarding and training process (biweekly)
- Provided with best practices for infection prevention and occupational health practices to reduce the risk of incidents and accidents and the risk of health-acquired infections, including supporting the implementation and adherence to PPE programs
- Adopted a proactive approach towards identifying, improving, and analyzing data within the Occupational Health department to support program development where necessary and policy improvements
- Organize inspections, including coordinating with department managers and maintaining documentation of inspections
- Provide a summary with recommendations to respective departments
- Maintained up-to-date knowledge, interpretation and communication of workplace legislation, policies, and collective agreements
- Review Near Miss Summary, Accident/Incidents and JHSC activities as required and the appropriate action to investigate circumstances and implement the needed changes to reduce risk and improve the safety of the working environment
- Participate in JHSC meetings; table actionable items for discussions, including actions taken to resolve and present other related matters.
- Ordered suspension of activities posing threats to workers' health or safety.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Conducted risk assessments of work areas to identify potential hazards or unsafe working conditions.
- Created reports summarizing data from safety audits, incident investigations, and other relevant activities.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Worked closely with Human Resources staff to resolve any employee health-related issues.
- Conducted educational sessions on topics such as ergonomics, workplace violence prevention.
- Monitored medical surveillance programs for workers exposed to hazardous materials or environments.
- Worked with cross-functional teams to achieve goals.
Data Management and Verification
Ottawa Public Health
03.2021 - 03.2022
- Maintained a consistent process for collecting, verifying, sharing, and storing data and Aided in the flow of patient clients through the immunization process at various COVID-19 vaccination stations
- Maintain working relations with staff and the public
- Conducting surveys, awareness of and sensitivity to program-specific targets/population needs
- Access information from the local and provincial databases for verifications and consistency with OPH practices
- Problem-solving, tact, exercise diplomacy, and time management skills
- Handle sensitive and confidential issues/information
- Collaborate with other departments to ensure policies are followed, investigations are done, and rectify any discrepancies found or identified.
Outreach Program Assistant
Black Coalition for AIDS Prevention
06.2012 - 10.2012
- Collaborations with and support other agencies for public-facing events/ programs
- (Ideas, resources, approaches, maximizing impact) Develop and execute public engagement around safe sexual health promotion
- (Community Outreach & engagement at public events, Bathhouses, HIV/AIDS education, and awareness programs) Flexible and able to meet demands, including late-night outreach services at various locations
- Provide referrals suitable to clients' needs, including newcomers to Canada
- Aid in program development, implementation, and evaluations to determine community impact and autopsy of programs delivered and best practices for future programs
- Maintains schedules through Microsoft Outlook (Calendar) Participate in weekly feedback meetings with the team to discuss growth and development opportunities
- Build and maintain relationships with internal departments, external vendors, stakeholders, and community partners and strengthen an alliance with organizations with mutual interest to deliver programs to ensure effective and efficient use of available resources and meet program objectives.
Education
Master of Public Health—Health Promotion - Occupational And Public Health
Liberty University
West Virginia, USA 12.2023
Infection Prevention and Control Certificate -
Queen's University
01.2022
Bachelor of Business Administration Degree -
Yorkville University
12.2020
Diploma – Social Service Worker -
Humber College
03.2018
Skills
- Knowledge of Infection Prevention and Control theories, principles, and practices
- Proficiency in the use of a wide variety of data sources and information
- Proficient in Microsoft Office products including Microsoft Word, Excel, PowerPoint, and Office and open to learning new ones
- Soft Skills: Interpersonal skills, leadership, critical thinking, problem-solving, networking, and policy analysis
- Data Collection
- Regulatory Compliance
- Staff Oversight
- Client Needs Assessments
- Data Analysis
- Written and Verbal Communication
- Research and Facts Collecting
- Teamwork and Collaboration
Websites
Certification
A valid Driver's License (5-Class)
Volunteer Experience
African in Partnership Against AIDS (APAA), 01/01/12, 06/01/12, Outreach volunteer, Outreach initiatives and programs such as condom distribution at bathhouses, general public-facing and marginalized community events (Toronto-based LGBTQ and Trans-community, Heterosexual community), Develop public engagement activities., Prepare and distribute educational material at public-facing and prescribing events such as Gay Pride celebrations, Summer Festivals (Afro festival, Caribana celebrations), Develop strategic plans and public prescribing initiatives, and craft messages and educational materials to meet the needs and specifications of those or each event., Attend meetings/staff retreats, act as a note-taker, and present documented notes to the organization to further strategic development and crafting future organizational goals., Sound judgment and problem-solving solid skills.
Timeline
Complex Case Management Coordinator
Action for Healthy Communities
12.2022 - Current
Occupational Health Coordinator
Sioux Lookout Meno Ya Win Health Centre
05.2022 - 11.2022
Data Management and Verification
Ottawa Public Health
03.2021 - 03.2022
Environmental Services
The Ottawa General Hospital (TOH)
12.2014 - Current
Outreach Program Assistant
Black Coalition for AIDS Prevention
06.2012 - 10.2012
Master of Public Health—Health Promotion - Occupational And Public Health
Liberty University
Infection Prevention and Control Certificate -
Queen's University
Bachelor of Business Administration Degree -
Yorkville University
Diploma – Social Service Worker -
Humber College
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