Aurelio Viola
Elk Grove
Summary
Experienced Medical Office Assistant with 2 years in healthcare administration. Hard worker and a quick learner in the healthcare environment. Team player who anticipates and prioritizes healthcare providers' and patients' needs. Ensure customer satisfaction; ensure issues are resolved in a timely manner. Seeking a key role in a medical environment that will utilized and enhance my skills and knowledge base.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Dignity Health
Elk Grove
12.2023 - Current
- Under the clinical direction, responsible for performing patient-oriented procedures, providing support to the healthcare team for daily clinic operations, communicating effectively with patients and members of the healthcare team and performing administrative duties.
- Anticipating the customer’s needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved.
- Facilitates the customers’ ability to utilize resources.
- Assures a clean, orderly, safe, and functional clinical environment.
- Team Commitment: Is an effective team member who is flexible, cooperative, and willing to assist others.
- Responsible for addressing the ongoing needs of patients, working with physicians and other health care providers, and promoting the efficient, appropriate, and cost-effective use of health care resources.
Medical Assistant Intern
Roseville Pediatric Medial Group
Roseville
07.2023 - 08.2023
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies, accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Utilized EPIC patient healthcare system to schedule appointments, registration, & patient check-in.
- Administered medications, injections, and urinalysis tests/lab work.
Sales Associate
Metro by T-Mobile
Elk Grove
10.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Expert knowledge of product phone details, phone features & provide excellent customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Expert knowledge of product phone details, phone features & provide excellent customer service.
Delivery Driver
Dominos Pizza
Elk Grove
01.2017 - 11.2020
- Safely operation pizza oven & kitchen equipment.
- Maintained stations and stocked supplies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes, safely operated vehicle and delivered pizza timely.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Diploma - Fundamental of Medical Assisting
MTI College
Sacramento, CA08.2023
Skills
- HIPAA compliance
- Patient identification/scheduling
- Medical terminology knowledge/clinical documentation
- Electronic health records
- Vital signs monitoring
- Immunization administration
- Sterilization techniques
- Inventory and supply management
- Equipment sterilization
- Professionalism and ethics
- First Aid/CPR Certificate
Timeline
Medical Assistant
Dignity Health
12.2023 - Current
Medical Assistant Intern
Roseville Pediatric Medial Group
07.2023 - 08.2023
Sales Associate
Metro by T-Mobile
10.2021 - 07.2023
Delivery Driver
Dominos Pizza
01.2017 - 11.2020
Diploma - Fundamental of Medical Assisting
MTI College
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