Aurelio Viola
Elk Grove
Summary
Experienced Medical Office Assistant with 2 years in healthcare administration. Hard worker and a quick learner in the healthcare environment. Team player who anticipates and prioritizes healthcare providers' and patients' needs. Ensure customer satisfaction; ensure issues are resolved in a timely manner. Seeking a key role in a medical environment that will utilized and enhance my skills and knowledge base.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Dignity Health
Elk Grove
12.2023 - Current
- Under the clinical direction, responsible for performing patient-oriented procedures, providing support to the healthcare team for daily clinic operations, communicating effectively with patients and members of the healthcare team and performing administrative duties.
- Anticipating the customer’s needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved.
- Facilitates the customers’ ability to utilize resources.
- Assures a clean, orderly, safe, and functional clinical environment.
- Team Commitment: Is an effective team member who is flexible, cooperative, and willing to assist others.
- Responsible for addressing the ongoing needs of patients, working with physicians and other health care providers, and promoting the efficient, appropriate, and cost-effective use of health care resources.
Medical Assistant Intern
Roseville Pediatric Medial Group
Roseville
07.2023 - 08.2023
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies, accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Utilized EPIC patient healthcare system to schedule appointments, registration, & patient check-in.
- Administered medications, injections, and urinalysis tests/lab work.
Sales Associate
Metro by T-Mobile
Elk Grove
10.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Expert knowledge of product phone details, phone features & provide excellent customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Expert knowledge of product phone details, phone features & provide excellent customer service.
Delivery Driver
Dominos Pizza
Elk Grove
01.2017 - 11.2020
- Safely operation pizza oven & kitchen equipment.
- Maintained stations and stocked supplies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes, safely operated vehicle and delivered pizza timely.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Diploma - Fundamental of Medical Assisting
MTI College
Sacramento, CA08.2023
Skills
- HIPAA compliance
- Patient identification/scheduling
- Medical terminology knowledge/clinical documentation
- Electronic health records
- Vital signs monitoring
- Immunization administration
- Sterilization techniques
- Inventory and supply management
- Equipment sterilization
- Professionalism and ethics
- First Aid/CPR Certificate
Timeline
Medical Assistant
Dignity Health
12.2023 - Current
Medical Assistant Intern
Roseville Pediatric Medial Group
07.2023 - 08.2023
Sales Associate
Metro by T-Mobile
10.2021 - 07.2023
Delivery Driver
Dominos Pizza
01.2017 - 11.2020
Diploma - Fundamental of Medical Assisting
MTI College
Similar Profiles
Monica SmithMonica Smith
Care Coordination at Dignity. Health - Dignity HealthCare Coordination at Dignity. Health - Dignity Health
Monica SmithMonica Smith
Care Coordination at Dignity. Health - Dignity HealthCare Coordination at Dignity. Health - Dignity Health
Renee LindeRenee Linde
Registered Nurse, Emergency Department at Dignity HealthRegistered Nurse, Emergency Department at Dignity Health
Mason ShawMason Shaw
Respiratory Care Practitioner at Dignity HealthRespiratory Care Practitioner at Dignity Health
Alicia AguilarAlicia Aguilar
Paraprofessional at Pro Care TherapyParaprofessional at Pro Care Therapy