Aurelianita Adorador
LOSANGELES
Overview
7
7
years of post-secondary education
21
21
years of professional experience
Work History
Patient Service Representative II
Cedars Sinai Medical Center, Smidt Heart Institute
LOSANGELES
11.2016 - Current
- Handles high volume of patient coordination & complex scheduling for clinic & procedural requests.
- Managed patient inquiries & provided accurate information regarding services.
- Facilitated effective communication between patients & healthcare providers.
- Processed insurance verifications & handled billing inquiries promptly.
- Trained new staff on patient service protocols & also clinical & procedural requests consistently.
- Collaborated with multidisciplinary teams to improve patient care experience & address patient needs.
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies & procedures related to their visit or procedure.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Provided helpful assistance by anticipating & responding to patients needs & their family members.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Participated in training sessions to stay updated on healthcare policies & registration software.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Collaborated with insurance companies to resolve billing discrepancies & pre-certification issues.
- Worked hand in hand with multi-disciplinary staff to improve overall patient care & response times.
Lead Patient Service Representative
Well Psyche Medical Group
Los Angeles
09.2013 - 11.2016
- Supervised front office staff & ensured smooth daily operations.
- Managed patient scheduling & appointment coordination efficiently.
- Implemented office policies & procedures to enhance workflow.
- Trained new employees on front desk protocols & systems.
- Handled patient inquiries and resolved issues promptly & professionally.
- Collaborated with medical staff to support patient care initiatives.
- Organized office supplies and equipment for optimal functionality.
- Prepared reports summarizing occupancy levels, revenue generated for management review purposes.
- Resolved conflicts between patients & providers or among staff members when necessary.
Dental Treatment Coordinator/Insurance Billing Specialist
Fourth Vermont Dental Care
Los Angeles
08.2010 - 09.2013
- Supported patients in insurance verification and financial arrangements to ensure clarity and understanding of costs.
- Facilitated billing activities between patients and insurance providers to streamline payment processes.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Assisted in the coordination of dental treatment plans for patients.
- Guided patients through treatment plans and dental procedures to enhance their understanding and comfort.
- Coordinated patient appointments & managed scheduling for dental services.
- Managed appointment scheduling for all clinic staff members.
- Implemented office protocols to enhance patient experience & satisfaction.
- Collaborated with dentists to streamline treatment coordination processes.
- Attended meetings regularly with other team members to discuss cases and new developments in dental care technology.
- Participated in training sessions conducted by dentists on new procedures or technologies used in providing treatment.
Human Resources Coordinator
Kultura Filipino, Philippines
01.2006 - 05.2009
- Assisted in recruitment processes by screening resumes & scheduling interviews.
- Maintained employee records using HR management software for accuracy & compliance.
- Organized training sessions to enhance employee skills & knowledge development.
- Supported payroll processing by verifying attendance & updating employee information.
- Facilitated employee engagement initiatives to promote a positive workplace culture.
- Collaborated with teams to implement HR projects aligned with organizational goals.
- Handled confidential information such as employee records with discretion & sensitivity.
- Assisted candidates with application processes by answering questions about application, performing background check & drug screening.
- Prepared documents for termination processes such as exit interviews & severance packages.
- Responded to internal inquiries regarding HR policies, procedures & payroll.
- Maintained employee files in compliance with applicable legal requirements.
- Organized employee recognition programs to boost morale among staff members.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Selected & interviewed candidates for all available positions.
- Attended conferences, workshops & special events to recruit qualified candidates for the company.
- Helped with employee transfers & referrals.
- Developed onboarding materials & presented orientation sessions for new hires.
Education
Bachelor of Science - Psychology
University Of San Agustin, Philippines
07.2001 - 10.2008
Colegio De San Jose, Philippines
Skills
Insurance authorization/verification
- Multiple coordination/complex procedure scheduling
- Interpretation of physician order
- Attention to detail
- Employee training
- Conflict resolution
- Effective communication
Accomplishments
- Patient Experience Award, 2026
Timeline
Patient Service Representative II
Cedars Sinai Medical Center, Smidt Heart Institute
11.2016 - Current
Lead Patient Service Representative
Well Psyche Medical Group
09.2013 - 11.2016
Dental Treatment Coordinator/Insurance Billing Specialist
Fourth Vermont Dental Care
08.2010 - 09.2013
Human Resources Coordinator
Kultura Filipino, Philippines
01.2006 - 05.2009
Bachelor of Science - Psychology
University Of San Agustin, Philippines
07.2001 - 10.2008
Colegio De San Jose, Philippines