Aura Hana
Los Angeles,CA
Summary
People Operations and Culture Systems Leader with 15 years of experience in scaling workforce strategy, overseeing multi-location HR operations, optimizing payroll infrastructure, and providing executive support across 47 locations and over 300 employees in North America.
Overview
15
15
years of professional experience
Work History
People Operations Manager
MASHTI Cafe LTD.
11.2022 - 11.2025
- Directed all HR and administrative functions, focusing on policy implementation, audits, and compliance management.
- Handled full-cycle payroll processing and scheduling, ensuring adherence to territorial regulations.
- Crafted SOPs, policies, and legal agreements as necessary for operational efficiency.
- Facilitated employee relations initiatives through team meetings and performance guideline workshops.
- Implemented HRIS systems, safeguarding confidential employee information effectively.
- Developed KPIs and performance tracking systems to promote growth and accountability within teams.
- Contributed to strategic planning efforts by providing analytical support for HR operations alignment.
- Managed comprehensive recruitment processes from job postings to onboarding practices.
- Reconciled bank statements monthly to ensure financial accuracy and integrity.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Analyzed financial transactions, assigning to specific accounts.
- Performed account analysis as required by management.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
Human Resources Coordinator
Rack Attack
01.2021 - 10.2022
- Served as Interim Human Resources Manager, supporting HR operations for over 300 employees across 47 stores in North America.
- Led semi-monthly payroll submissions through ADP Workforce, ensuring accurate schedule adjustments and LOA calculations.
- Managed full-cycle recruitment, successfully hiring 10 top candidates during peak seasons through innovative sourcing strategies.
- Investigated HR cases in collaboration with legal advisors to ensure compliance and proper resolution.
- Delivered accurate weekly reports using Excel and HRIS systems to track key metrics.
- Audited and updated employment laws and SOPs to maintain compliance with provincial, state, and federal regulations.
- Provided one-on-one HR support to operational and head office teams, enhancing policy alignment.
- Coordinated employee separations, conducting exit interviews to collect feedback and facilitate positive offboarding.
Payroll and HR Administrator
Destination Auto Group Toyota
10.2020 - 01.2021
- Administered semi-monthly, bi-weekly, and off-cycle payrolls for teams across five dealerships.
- Processed hourly, salaried, contract, minimum wage, and commission payments accurately.
- Optimized system for vacation leave requests, boosting efficiency by 20%.
- Ensured compliance with union and non-union pay calculations and entitlements.
- Delivered detailed financial and payroll reports to the Finance Department.
- Elevated employee engagement through seamless onboarding experiences.
Practice Operations Manager
Broadway Perio
10.2015 - 09.2020
- Streamlined daily operations in a busy specialist dental practice.
- Optimized staff calendars while scheduling patient appointments effectively.
- Oversaw inventory management of dental supplies, improving procurement processes.
- Facilitated training for front office staff on essential operational protocols.
- Maintained adherence to health regulations and upheld office standards.
- Implemented user-friendly systems for patient record management.
- Devised policies aimed at enhancing patient experience significantly.
- Executed insurance verification and claims submissions with accuracy.
Head of International Relations
World Kickboxing Federation of Asia
International
03.2011 - 09.2015
- Coordinated international events to promote kickboxing participation among member countries.
- Developed global partnerships to strengthen kickboxing initiatives across borders.
- Managed logistics for international competitions and championships efficiently.
- Collaborated with marketing teams to enhance visibility of kickboxing events worldwide.
- Drafted proposals for funding and sponsorship opportunities to support initiatives.
- Maintained profitable client relationships through effective problem solving and product recommendations.
- Facilitated meetings between senior management and foreign officials to build strategic alliances.
- Translated documents with cultural sensitivity, ensuring accuracy in communication.
Education
MBA - Human Resources Management
University of Minnesota
Minneapolis, United States04-2025
TESOL Diploma -
ISS College of BC
Vancouver, BC01-2015
Bachelor of Arts - General Studies and Humanities
ATU
Tehran, IR 04-2011
HRCI Certificate - Talent Acquisition
HRCI
Alexandria,VAStrategic HRM Certification -
Coursera
OnlineBookkeeping Certification -
Intuit
Intuit Academy Skills
- Payroll and HR management experience
- Understanding of employment laws
- Administration of insurance and severance plans
- Retirement savings plan administration (RRSP, 401(k))
- Effective interpersonal skills
- Leadership and teamwork capabilities
- Building trust within teams
- Proactive approach to challenges in fast-paced environments
- Organizational skills with a focus on detail orientation
- Administrative multitasking abilities in payroll processing
- Expertise in HRIS systems and payroll software solutions
- Proficient in Microsoft Office Suite
Languages
Persian
Native language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Timeline
People Operations Manager
MASHTI Cafe LTD.
11.2022 - 11.2025
Human Resources Coordinator
Rack Attack
01.2021 - 10.2022
Payroll and HR Administrator
Destination Auto Group Toyota
10.2020 - 01.2021
Practice Operations Manager
Broadway Perio
10.2015 - 09.2020
Head of International Relations
World Kickboxing Federation of Asia
03.2011 - 09.2015
MBA - Human Resources Management
University of Minnesota
TESOL Diploma -
ISS College of BC
Bachelor of Arts - General Studies and Humanities
ATU
HRCI Certificate - Talent Acquisition
HRCI
Strategic HRM Certification -
Coursera
Bookkeeping Certification -
Intuit