Aunna Martinez
Sacramento
Summary
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
12
12
years of professional experience
Work History
Program Support Assistant II
Turning Point
11.2023 - Current
- Provide high level illustrations for various types of work including deadline trackers, PowerPoint presentations, and dynamic calendars for scheduling.
- Develop and manage Excel spreadsheets with advanced functionality (e.g., formulas, pivot tables, data analysis) to support reporting and operational tracking.
- Support the preparation and execution of Clinical Consultation meetings, including records keeping, communications, and post-meeting documentation.
- Maintain a high degree of confidentiality, discretion, and integrity when handling privileged information, sensitive matters, and financial transactions.
- Drives on agency business using personal vehicle; to transport equipment, protected health information (PHI), and/or confidential personnel or TPCP agency information.
- Manage a dynamic calendar with foresight and prioritization, understanding the operational and strategic needs of the organization.
- Prepare, proofread, and edit written materials with exceptional attention to spelling, grammar, tone, and formatting to ensure alignment with TPCP’s professional standards.
Small Business Banker
Wells Fargo Bank
01.2022 - 05.2023
- Successfully resolved customer calls and complaints that ranged from fraud, business online banking, account closures, openings, credit cards and money transfers.
- I oversaw claims and payments on business credit card accounts, foreign and domestic wire statuses and sending secure bank documents to customers.
- I coordinated with other departments like Fraud Detection, Small Business Lending, High Value, and others depending on the nature of the customer’s situation.
- I had a clear understanding of the company’s policies to maintain secure and confidential discussions regarding financial issues.
- I operated over 14 different computer programs simultaneously to research and resolve customer complaints.
- I assisted customers with filing applications for small business loans and lines of credit, as well as edited existing credit accounts.
Over Night Stocker
Walmart Inc
03.2021 - 01.2022
- I oversaw the Stationary Departments logistics team where I created notes for deadlines, received incoming shipments and advertised new products.
- I also moved to different store locations to help other departments fill quotas.
- I completed logs and documented percentages of lost merchandise as well as price changes (when needed).
- I maintained deadlines of production rates, as well as operated on a loading line for the merchandise.
- I engaged and maintained safety standards throughout the sales floor as well as in the warehouse.
- I controlled freight flow and cooperated with other members of the team to maintain efficiency.
Customer Service
RC Willey
07.2019 - 03.2020
- Responsible for operating in multiple positions within the office such as cashier, phone operator and greeter.
- Given extreme trust within the financing and credit systems of RC Willey’s database.
- In charge of opening lines of credit from customers and informing them of policies with accuracy and detail.
- Daily cash experience including being responsible for cashing out my own till.
- Have proficient knowledge of the brands we sell and the warranties within the purchases for all departments including electronics, clearance, appliances and furniture.
- Follow up on customer call-backs and assure completion of customer needs.
- I communicate with departments heads to relay or resolve issues with product delivery or part orders.
Front Desk Receptionist
Laguna Creek Sports Club
04.2019 - 07.2019
- Greet and assist customers with information, reservations, membership maintenance and more.
- Filled paperwork for all requests of activation, cancelation, billing transactions, and financial changes to memberships.
- Successfully multitasked responsibilities of answering phones, checking in guests, selling equipment and scheduling appointments for members.
- Maintained impeccable customer service to ensure a healthy and active atmosphere for the members.
- Worked with multiple computer systems to organize events as well as generated sales transactions for members, including program, service and product payments.
Sales Associate
Kohl’s
10.2018 - 04.2019
- Ensured that all customers receive excellent service through questions, needs and purchases.
- Completed each cash and card transactions in a quick and efficient manner.
- Helping customers answer questions about the company return policy, credit and billing profiles, as well as assisted customers with policies regarding big ticket items.
- Watching out for loss prevention through leakage and theft.
- Scanned clothing and informed customers of sales and policies in line with Kohl’s credit card.
- Comprehensive knowledge of sales techniques and best business practices.
- Able to adapt to the immediate or unforeseen challenges.
- Maintaining high visibility and energy levels on the shop floor.
Cashier
Lamppost Pizza
10.2018 - 04.2019
- Greet customers entering establishment and serve food, beverages and alcohol.
- Identify prices of goods, and inform customers of deals and limitations of those deals.
- Resolve customer complaints.
- Bag, box, wrap, and give out food items to customers, and prepare packages for delivery orders
- Answered telephones and file orders for both dine in, takeout and delivery while communicating with team members to fill physical orders.
- Ensured all shelves and dining area supplies were fully stocked as well as cleaned and sanitized tables and cleaning bathrooms.
Service Champion
Taco Bell
03.2017 - 08.2018
- Worked both the lobby and drive through in high pressured situations while maintaining a friendly greeting and service throughout orders.
- Worked efficiently and quickly to correctly provide orders to customers in a clean space while also working with team members to provide fast results.
- Cleaned dishes and sanitized many tools and areas for safe and uncontaminated working environments including mopping and washing windows and counter tops.
- Handled cash and card transaction of customers.
- Answered phones to provide customers with information about the menu and helped with other miscellaneous questions.
- Stocked both the front areas and organized back storage area for team members to efficiently grab supplies needed.
Associate
New Generation Cleaners
05.2016 - 03.2017
- Addressed customers and greeted them while filing their information into the computer system.
- Carefully handled the clothing of customers and filed the condition, stains, buttons, and material of the clothing for other team members to handle the clothing accordingly.
- Controlled the machinery for the clothes to move and be set in alphabetical order for pickup.
- Handled cash and card transaction of customers.
- Assisted in keeping the store front clean and sanitized, including the windows, and the seamstress area and bathroom.
Hostess/ Server
Sushi Bar Rocks
04.2014 - 08.2015
- Greeted customers as well as planned the arrangements for seating with parties and small groups.
- Served and anticipated many customer needs from orders.
- Responsible for cash handling and card transaction for bills and to-go orders.
- Assisted in cleaning the tables, bussing, sanitization of restrooms and kitchen and other areas of the restaurant.
- In charge of answering the phones for to-go orders when the restaurant started to get busier as well as informed customers of the sushi and meals concerning raw fish.
- Worked with team members to fill the needs of customers in parties as well as communicated with the chefs for complicated orders to be filled properly.
Education
High School Diploma -
Florin High School
Elk Groveundefined
California State University of Sacramento
06-2026
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Consumnes River College
06-2026
Skills
- Customer service
- Office administration
- Analytical research
- Report preparation
- Project management
- Document management
- Program files maintenance
- Records management
- Marketing
- Scheduling management
- Appointment scheduling
- Data analysis
- Team oversight
Acknowledgements
Received many acknowledgements and rewards for customer service while working at RC Willey Home Furnishing.
Timeline
Program Support Assistant II
Turning Point
11.2023 - Current
Small Business Banker
Wells Fargo Bank
01.2022 - 05.2023
Over Night Stocker
Walmart Inc
03.2021 - 01.2022
Customer Service
RC Willey
07.2019 - 03.2020
Front Desk Receptionist
Laguna Creek Sports Club
04.2019 - 07.2019
Sales Associate
Kohl’s
10.2018 - 04.2019
Cashier
Lamppost Pizza
10.2018 - 04.2019
Service Champion
Taco Bell
03.2017 - 08.2018
Associate
New Generation Cleaners
05.2016 - 03.2017
Hostess/ Server
Sushi Bar Rocks
04.2014 - 08.2015
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California State University of Sacramento
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Consumnes River College
High School Diploma -
Florin High School