Aundrey Wilson
Toronto,ON
Overview
10
10
years of professional experience
1
1
Certification
Work History
Influitive
Senior Implementation Project Manager
01.2021 - 07.2023
- Manage the delivery of up to 13 SaaS implementation projects.
- Ensuring project plans are in place, risks are mitigated, and scope is controlled.
- Lead remote working sessions and facilitate weekly client checkpoint meetings, keeping all parties informed and aligned.
- Agile and collaborative approach has enabled successful deliveries for clients including Meta, Samsung, Adobe, Vimeo, Zendesk and 1password.
- Recognized leader on my team, successfully transitioning them to best-in-class project management software that has boosted productivity.
Product Manager
IBM
09.2019 - 01.2021
- Oversaw the development lifecycle of the IBM Events mobile application.
- Developed a comprehensive product roadmap, conducted "know your customer sessions," and set clear milestones and deliverables while collaborating with our engineering, design, sales and marketing team.
- Worked hand-in-glove with clients, meticulously collected relevant data from them & existing systems to ensure a smooth transition into the app.
- Responsible for configuring a test environment, allowing clients to explore the application and provide feedback.
- Conducted system training with all stakeholders and end-users while tracking the progress of the app components in alignment with project timelines and scope.
- 10,000 downloads within the first four months of launch. Projected a 3% increase in customer spending but exceeded that with an 8% increase. Averaged a user satisfaction rate of 4.3/5.
New Media Project Manager
Sandals Resorts International
02.2016 - 01.2019
- Led the launch of the Sandals|Beaches app, the first customer-facing app created by the company.
- Collaborative growth strategy approach kept the app content fresh and easy to use. Over 50,000 downloads within its first year of launch, surpassing the projection of 10,000.
- Increased guest spending on property revenue items/services in the first year of launch by 7% compared to a projected 3%.
- Trained over 2,000 team members throughout the Caribbean to promote the app to guests during the launch.
- Implemented product road maps to ensure alignment with the company goals and stakeholders.
HRIS Product Manager
Sandals Resorts International
09.2013 - 02.2016
- Spearheaded the launch of the company's first HRIS System. Collaborated with HR managers, designers and engineers from 19 resorts and built the framework to digitize and upload data for over 12,000 members across eight countries.
- Customized the HRIS System to manage leave requests and demographic information across all Sandals and Beaches properties.
- Increased HR's average employee satisfaction score from 82% to 95%.
- Helped implement the company's first ePay lunch card system, allowing team members to collect meals by swiping cards and streamlining accounting at Jamaican Sandals/Beaches properties.
- Posted internal job openings, general company news, policies, and e-forms. Earned the role of company webmaster.
Education
Bachelor of Commerce - Information Systems
McMaster University
Hamilton, ON06.2013
Skills
- Waterfall & Agile
- Team Management
- Implementation
- Jira
- Asana
- Product Roadmapping
- Stakeholder Management
- Data Visualization
- Prototyping
- Salesforce
- Risk Management
- User Acceptance Testing
Certification
- Product Management Certification (Brain Station)
- PMP
- CSPO (Certified Scrum Product Owner)
- IIBA Agile Analysis Certification (AAC)
Timeline
Influitive
Senior Implementation Project Manager
01.2021 - 07.2023
Product Manager
IBM
09.2019 - 01.2021
New Media Project Manager
Sandals Resorts International
02.2016 - 01.2019
HRIS Product Manager
Sandals Resorts International
09.2013 - 02.2016
Bachelor of Commerce - Information Systems
McMaster University
- Product Management Certification (Brain Station)
- PMP
- CSPO (Certified Scrum Product Owner)
- IIBA Agile Analysis Certification (AAC)
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