I am a dedicated and enthusiastic seventeen-year-old embarking on my senior year of high school through homeschooling, which grants me a flexible and open schedule. Since my early years, I have passionately engaged in volunteering and assisting vulnerable individuals, fostering a strong sense of empathy and compassion. I firmly believe that volunteering not only enriches lives but also cultivates character and strengthens communities. As I enter the workforce, I am driven by a desire to create welcoming and inclusive environments. I am committed to making people feel understood and at ease while they go about their shopping, ensuring they have a positive and comfortable experience. My background reflects a combination of community involvement, strong interpersonal skills, and an unwavering dedication to making a positive impact.
Work History
Lead Hostess
Boston Pizza Polo Park
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Answered customer questions about hours, seating, and menu information.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Used cash registers and credit card machines to cash out customers.
Managed upwards 100 guests per evening
Cashier and Prep Worker
Freshii, Winnipeg Square + Cityplace
Supported kitchen team by being responsive and pitching in to complete tasks.
Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Monitored and maintained required food temperatures for safety.
Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Pushed, pulled and transported large loads and objects.
Created new ways for our cold drinks and snacks to be kept, decreasing shoplifting by 20%
Volunteer
Spirit Horse Initiative
05.2023 - Current
Assisted with special events and programs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Represented organization positively and professionally while providing community with much-needed services.
Coordinated and managed volunteer activities for community service projects.
Volunteer Barista + Cash
Starbucks In Springs Church
03.2022
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Recommended products based on solid understanding of individual customer needs and preferences.
Used POS system to accurately enter orders and process payments.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.