Aundrea Antoinette Garth
Summary
Passionate and knowledgeable professional with an outstanding record of providing great customer service and assuring unforgettable experiences in the travel, tourism, and hospitality industries. Skilled at building strong relationships with clients, partners, and colleagues. I am looking for an exciting position where I can apply and enhance my knowledge of the industry. Proficient in the latest travel coordination and booking systems. A team player dedicated to helping clients obtain optimal travel experiences. High-energy professional with proven experience in the restaurant industry. Capable of delivering excellent customer service, executing efficient seating plans, and providing an inviting atmosphere for all guests. Skilled in managing multiple tables, taking reservations, and helping customers with food and beverage orders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Hostess
Sheraton Parkway Toronto North Hotel & Suites
06.2023 - Current
- Greeting the guests and inquiring whether they have any reservations
- Assist with seating arrangements, menu presentation, and information on specials and promotions
- Taking care of reservations
- Product and menu knowledge
- Prepare table settings, including napkins and cutlery
- Communicating with different hotel departments
- Sharing relevant data with the kitchen, the staff at the restaurant, and the servers
- Keeping the restaurant's surroundings organized and clean
- When necessary, processing cash checks and handling payments
- Interacting with guests throughout their dining experience
- Organizing tables efficiently for maximum capacity during busy times
- Perform opening and closing side work tasks such as restocking supplies, cleaning dishes, etc
- Working closely with the management team to address any issues that arose during shifts
- Utilizing the POS system efficiently for order entry
- Resolving customer complaints promptly and diplomatically to ensure satisfaction
- Assisting other servers when needed by taking orders or delivering drinks and food items
Senior Executive -Outbound Travel Operations
NKAR Travels & Tours (Pvt) Ltd
05.2016 - 04.2023
- Handled travel arrangements for Cooperates, couples, executives and Individuals
- Researched hotels and airfare options to best meet client needs and expectations
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements
- Handling travel Packages, Hotel bookings, and Reservation system
- Participated in travel seminars and remained up-to-date on market trends
- Explained the benefits of purchasing travel insurance with clients
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itineraries and knowledge to drive business development
- Leveraged travel booking system to process travel requests, update client information, and print final documents
- Corresponding with Airlines & Destination Management companies worldwide
- Built strong relationships with external partners while managing expectations effectively
- Maintained up-to-date knowledge of industry trends and developments related to products and services offered.
Education
Ontario College Diploma (4 Semesters/2 Years). - (GTB)Tourism - Services, Global Tourism Business
Seneca College of Applied Arts And Technology
Toronto, ON08.2024
Diploma - IATA Foundation -Travel and Tourism
Louis Preston International
Colombo, Sri Lanka10.2019
Diploma - Airline Fares/ Ticketing, Marketing
International Airline Ticketing Academy
Colombo, Sri Lanka 05.2016
Diploma - ICT specializing in Software Development
IDM Nations
Colombo, Sri Lanka 04.2013
Diploma - English
International College of Business And Technology
Colombo, Sri Lanka 04.2012
High School Diploma -
Good Shepherd Convent
Colombo, Sri Lanka 12.2011
Skills
- Outgoing personality with a professional attitude and work ethic
- Customer Account Management
- English Fluency
- Efficient and Detail-oriented
- Administrative/Office Management
- Teamwork, Time management, Flexibility, and punctuality
- Adaptability to different environments and systems
- Quick study with a continual willingness to learn
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Enter Orders and To-Go Order Preparation
- Menu Memorization
- Reservation Documentation and Reservation Coordination
- Dining Area Maintenance and Dining Room Monitoring
- Kitchen Staff Management
- Special Dietary Requirements
- Menu Presentation
- Guest Satisfaction
- Greeting and Escorting Guests
- Table Setting Knowledge
- Cash and Transaction Handling
- Shift Management
- Warm and Friendly
- Active Listening and Communication
- Upselling
Certification
- Certificate in Role in Preventing Human Trafficking: Recognize the Signs for Hospitality Professionals by PACT, September 2023
- Certificate in Preventing and Responding to Human Trafficking and The Commercial Sexual Exploitation of Children in the Travel Industry by PACT, September 2023
- Resume writing by LinkedIn, September 2023
- Rock your profile by LinkedIn September 2023
- Safe travel planner by Global Affairs Canada, September 2023
- Travel Health Insurance Association of Canada (THiA) by THIA Travel Insurance Program, August 2023
- St. Lucia Experience Series | Florida Experience Series | Las Vegas Experience Series by Travel Agent University, July 2023
- CLIA | Cruise Lines International Association by CLIA | Cruise Lines International Association, June 2023
- Contiki U Learning Path by Contiki, June 2023
- Introduction to Sustainable Tourism by WeTravel June 2023
- Customer Service Excellence by NKAR Travels & Tours (Pvt) Ltd., January 2021
- Amadeus Basic Functionality (GDS System) by Amadeus, May 2016
Awards
President's Honor List award for Summer 2023 by Seneca Polytechnic– Aug 2023
Timeline
Food and Beverage Hostess
Sheraton Parkway Toronto North Hotel & Suites
06.2023 - Current
Senior Executive -Outbound Travel Operations
NKAR Travels & Tours (Pvt) Ltd
05.2016 - 04.2023
Ontario College Diploma (4 Semesters/2 Years). - (GTB)Tourism - Services, Global Tourism Business
Seneca College of Applied Arts And Technology
Diploma - IATA Foundation -Travel and Tourism
Louis Preston International
Diploma - Airline Fares/ Ticketing, Marketing
International Airline Ticketing Academy
Diploma - ICT specializing in Software Development
IDM Nations
Diploma - English
International College of Business And Technology
High School Diploma -
Good Shepherd Convent
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